Aarke Reviews

Aarke offered me great service

Aarke offered me great service Absolutely wonderful My carbonator pro had many problems It didin t lock well and something exploded It also leaked a lot of water I tried a lot of things to repair it but it didn t work Support tried to help me with tips But after a while they just offered me a completely new Carbonator I am very happy with them

Aarke hat einen Top-Kundenservice

Ich hatte ein gr eres technisches Problem mit einem schon lteren Carbonator So schrieb ich eine Mail an Aarke mit zwei Fotos die das Problem zeigten Aarke hat sich bereits am n chsten Tag bei mir per Mail gemeldet und mir eine sehr gro z gige L sung angeboten Bereits drei Tage sp ter war mein Problem behoben Das ist wirklich ein Top-Kundenservice den ich so nicht oft erlebt habe Danke Aarke und macht weiter so In english I had a major technical problem with an older Carbonator So I wrote an email to Aarke with two photos showing the problem Aarke emailed me the very next day and offered a very generous solution My problem was fixed three days later This is really a top customer service that I have not often experienced Thanks Aarke and keep up the good work

Fist an Aarke Purifier and then a Carbonator Pro Really happy with our purchase

We first bought an Aarke Purifier Waterfilter It is really a nice object and works really well for our water which is full of chlorine We then decided to order a Carbonator Pro wich has a real glass bottle so much nicer than the other plastic bottle We also bought a second bottle so that we always have cold fizzy water Now we have still water and carbonated water on the table all the time Beautiful design Thank you to the customer service as well they reacted very quickly

Very accomodating and user friendly

When unpacking the Carbonizer I didn t immediately find the drip tray grid and ordered another one Then I found it and wanted to cancel the order AARKE had already initiated the delivery but they refunded the amount and I was still able to keep the part Very accommodating

Fantastic customer service

I was dealing with a lovely girl called Selina I had a minor cosmetic problem with my machine As they couldn t repair because of distance they offered a replacement straight away Selina got back to me within an hour of me sending an email Very polite and very helpful explaining the replacement process and giving me instructions to follow very clearly

Fabulous customer service throughout

Fabulous customer service throughout the process My machine was not working and I contacted Aarke support from the first contact the interactions were very professional After sending them a video and pictures they decided that they couldn t resolve my issue and offered a new machine for free under the warranty Even though I didn t have a receipt as it was a present they offered me a new replacements Thanks Aarke and your support team you have strengthened your brand immensely

Exceptionally great customer service

This is the second time I m in contact with Aarke s customer service Normally I wouldn t spend time writing reviews but when the service is exceptional then one must give credit where credit is due First time around my machine broke and they send me a new one within a week no questions asked The second time the bottom had come of the old version of my PET bottles they send me two new ones within a week no questions asked If only costumer service would be like this everywhere

good customer care is a quality of Aarke

i have the Carbonator Pro with a recurrent issue for which i have been able to exchange the faulty item after a very quick assessment from Monica Aarke s customer support for the Pro carbonators i am a happy client originally from Belgium but living in Corsica and i speak english fluently just to give an indication to the US customer not happy with the support they get in their country each time there has been a question from me i received first an automated answer and within 2 days i got a mail from an Aarke employee trying to figure out how best to help me with tutorials and exchanges when necessary i agree i am a happy customer too because of the after-sale assistance they deliver thanks Monika for your excellent help in solving the issue

This water filtering jug is brilliant

This water filtering jug is brilliant The water it produces is excellent to drink Without filtering the water - Severn Trent - is horrible It has also miraculously cleared all the lime scale from my kettle It also looks good