Advancedmd Reviews

nice

very helpful explained everything i asked and solved the issue

Peggy was easy to engage with and

he was polite and courteous

The billing department has been very

Peggy was easy to engage with and answered all of our questions

The system is easy to navigate

The billing department has been very helpful

Fast and reliable takes some learning

Fast and reliable takes some learning but has everything I need

Easy to use

Easy to use even though I am a remote Therapist

Independent Neurosurgery Practice

We started with AdvancedMD around 2017 Our staff was happy with AdvMD but the templates for doctor s notes were a bit cumbersome so we trialed Athena for about 9 months The doctor found Athena easier but the staff found Athena VERY difficult and time consuming We had to hire extra staff and it simply did not work for our practice We are now back with AdvMD and all very happy They customized the doctor s note templates making them much easier The best part of the visit notes is the word merge The doctor dictates the note completes the necessary MIPS clicks but the practice can choose what sections of the note are sent out to the patient s other providers by setting up a word merge It is challenging and inefficient to wade through seven pages of irrelevant information on patient s notes to find what the assessment and plan is The merge could contain everything in the dictated note or could be very concise The flexibility is very beneficial especially because we can edit without assistance at anytime Nichole Smith at AdvMD took the time to get to know what made the Athena note templates more efficient for the doctor in order to recreate the easy point and click sections in AdvMD She also took the time with the staff to find out what we needed and how to integrate MIPS requirements into the templates Her MIPS support was a significant advantage She created templates that are easy to document patient information and incorporated every other request our practice had Once Nichole helped us create user-friendly notes templates she created a practical and concise with RELEVANT information word merge that is coherent and efficient for other providers to read An external provider took the time to reach out to our office to find out which EHR we use because he was so impressed with our well laid out succinct visit note We greatly appreciate the time Nichole spent with us to truly customize our templates and outgoing visit notes Kaley McCaslin assisted us getting started and answering our initial and ongoing questions She is available easy to work with knowledgeable and truly helpful I submit tickets for non-urgent matters but having a person to contact it priceless Angie Osby and Jann Whitehouse help us with claims They are available to help with appeals posting claims and all other billing questions They are also very easy to work with and give excellent instructions Again we submit tickets for non-urgent matters but having specific contacts who actually answer emails and calls is PRICELESS PROS of AdvancedMD System The scheduling is AMAZING Very user-friendly The office can easily see open slots easily move appointments cancel update and or schedule the next appointment We can see an opening on the schedule screen and fill it from that screen Adding insurance cards external notes and other documents is very easy Our practice is able to label any document any name so that it does not have to be opened to know the content Ex Rad Rep MRI 5-15-22 NYU or Dr Joe Smith Pain Note 4-12-20 Everyone can quickly and easily see what the document is when it is from and where Updating or correcting information is simple We do not have to restart or delete if we make an error Communicating within the practice and documenting is very efficient You can send internal messages regarding a patient with a quick chat message that is dated and tied to the patient s chart or you can send the same type of internal chat messages that are not tied to the chart They are one click messages that take you to the patient s chart if they are linked to look up any necessary information and respond with one click Documenting patient calls or requests can be a running log on the misc notes section so if a patient calls anyone answering phones knows exactly what happened during the last interaction We do not have to place patients on hold or transfer them or take messages we are able to assist the patient in real-time AdvMD billing process for office visits and surgeries is also a positive It is not time-consuming There is a secondary check to make sure patients are billed properly and errors and denials are avoided The system has prepopulated orders but we created our own If you can create a Word doc you can create any document in AdvMD You can auto populate patient s demographics diagnoses into your documents You can edit them You do not need any extra assistance to create or edit or delete them Bottom line for independent practices trying to remain as such we have fewer staff and no extra cost add-on features other than Updox which is integrated

I m new to Advance MD

I m new to Advance MD but have found it so far to be user friendly SUPPORT TEAM is GREAT by phone