Adventures Reviews

Arctic Adventures | Small Group Iceland Tours & Adventure Holidays

adventures.is
3.87
90 reviews
Great Rating
Based on 90 user experiences

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Rated 3.87 out of 5 by 90 Happy Customers

66.7%
2.2%
4.4%
4.4%
22.2%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 90 reviews

The majority of reviews for Adventures are highly positive, with customers praising the knowledgeable and friendly guides, the quality of glacier and ice cave tours, and the overall organization. A significant number of guests highlight specific tours like glacier hikes, snorkeling, and the Golden Circle as fantastic experiences. However, a substantial portion of reviews detail serious issues with Arctic Adventures, including alleged false advertising, refusal of refunds for canceled tours, poor communication, and unprofessional conduct. These negative reviews report financial loss and distress, indicating a major conflict between the company’s practices and customer expectations. The overall experience is therefore split between exceptional tour delivery and systemic business problems.

What customers love
  • Knowledgeable guides
  • Glacier tour quality
  • Ice cave experience
  • Great organization
Common concerns
  • Refund issues
  • False advertising
  • Booking problems

Last updated 2 months ago

S

NO I DO NOT WANT LIFETIME CREDIT

NO I DO NOT WANT LIFETIME CREDIT WHICH IS ALL YOU ARE NOW OFFERING I WANT MY 1600 BACK WHICH I AM ENTITLED TO AND NEED IN THESE DIRE TIMES CANCELLED IN MARCH NO SIGN OF REFUND - EVER THE WAY YOU HAVE TREATED YOUR CUSTOMERS IS ABSOLUTELY APPEALING SHAME ON YOU ARCTIC ADVENTURES
A

Booked excursion through Expedia for

Booked excursion through Expedia for the Dc Plane wreck trip 12 hours full day We confirmed booking day before to be told the plane wreck part was cancelled but they would not allow us to cancel the tour We got picked up at 8 20 and was told it may be cancelled the main part but we already new it was fully cancelled as we had been told by the lady on the phone We spend 8 hours driving on the bus stopped at 2 waterfalls and the black sand beach Now artic adventures are being very awkward about refunding for the majority of the tour Only reason we booked this trip was for the dc plane wreck that s what the whole tour wasCalled We not recommend to use artic adventures The tour should have been called ride a bus and stop off petrol stations
K

Here s an updated note about AA which has a better result Here s the advice just call them and they will provide credit forget emailing them However I don t know if they will give out refunds

The company promised a credit for the cancelled tours due to Covid They have ignored my emails to get these credits I am not even asking for a refund but just the credits so that I can do the 2 tours I had paid for in Jan 2020 I am very disgusted with Arctic Adventures and I wish the government in Iceland would do something about this scam This company gives Iceland a bad name very bad for tourism
J

Terrible company to deal with

Terrible company to deal with Cancelled out tour to dc plan wreck 96 per person we paid and now they have the cheek to offer Expedia a 5 65 refund each for us DO NOT deal with this company they say when you re in Iceland they will refund but they don t and just cancel your trip They will message on here saying to contact them but then knock you back because you booked with a third party
M

Mis-representation

There is no ice cave tour in the 3D South Coast and Golden Circle Tour When I search for ice cave before my booking this 3Day tour appears in the list and ice cave was listed in the itinerary But when I m on the tour the guide said there is no ice cave visit This is purely misleading and mis-representation I booked this tour because of the ice cave but ended up with no visit to the ice cave at all Very disappointed My advice to others is pls clarify before booking
S

Do you have any intention of refunding

Do you have any intention of refunding me my 1600 for a trip I cancelled FIVE months ago I was entitled to a 90 percent refund within 8 weeks You ignore all my emails and have no intention do you The amount of stress you are causing me and other customers is disgusting Thinking you are clever by deleting all reviews on Facebook You are not getting away with this You awful awful company
T

No refund for cancellation

Cancelled a trip with Arctic Adventures within the cancellation policy for a refund The booking was made the 1 June 2020 and cancelled on the 3 June 2020 Payment was made same day as booking - luckily only for deposit Today the 10 July 2020 I still haven t received a refund and no one answers my mails
B

Dangerous Company to Tour With

We really wanted to see the northern lights but but the unsafe conditions of the bus prevented us from doing so The bus smelled like a mix of gasoline and wood stainer so much so that we could taste the chemicals and we re getting headaches Other customers noted the smell too We had to get off the bus before the bus left Reykjavik and take a long walk back to our hotel because the smell was so sickening and we feared the health consequences of breathing the fumes The company claimed it was due to disinfectant but no other tour we took through them featured toxic fumes so that only makes sense if they re not disinfecting most of the time and using stainer when they do The company refuses to refund us the money Go with Reykjavik Excursions instead Their bus and customer service are both much better
L

Robbing my money

Cancelled my trip snorkeling silfra one minute before pick up time request refund still no refund nearly one month later and won t respond to emails So disappointed the tour was cancelled n now won t even return what is mine
L

This company is going to bankruptcy and

This company is going to bankruptcy and NO ONE should book a tour with them In fact we need to find a way to close their websites cause all they do is accept your money and cancel your trip 2 weeks before without giving you any refund EVER Don t be fooled by their return money form cause all it does is give you hope for a refund and loose time Even their life long voucher doesn t mean a thing if the company is not excisting any more Before Covid i really believe they were a nice good functioning company with great reviews but now they are worthless so PLEASE PEOPLE DON T GET FOOLED as I DID

About Adventures

Arctic Adventures is an adventure tour operator based in Iceland offering various activity tours around Iceland. Established in 1983, we specialize in hiking, rafting, snorkeling, snowmobiling and much more.

United States

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Frequently Asked Questions

Arctic Adventures offers multi-day tours, day tours, private tours, and self-drive tours.

Featured activities include glacier tours, ice cave tours, snorkeling tours, Golden Circle tours, hiking and trekking tours, and wildlife experiences such as whale watching.

Tours are available across the South Coast, Snæfellsnes Peninsula, the Highlands, Westfjords, and locations around Reykjavik.

Small group tours, with groups typically ranging from 6 to 19 participants, ensure a personalized and high-quality experience with expert, certified guides.

Yes, Arctic Adventures frequently runs promotional deals, including significant discounts on summer tours, with limited-time offers such as reduced rates for June and July tours.

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About Adventures

Arctic Adventures: Iceland’s Premier Tour Operator

Arctic Adventures is Iceland’s largest adventure tour operator, offering group tours and Icelandic holidays designed for travelers seeking unforgettable nature experiences. With over 40 years of experience, the company specializes in creating memorable journeys through Iceland’s wild landscapes. The official website, adventures.is, serves as a central hub for discovering and booking a wide variety of adventure tours across the country.

Diverse Tour Offerings and Activities

The company provides a comprehensive selection of tours and activities, allowing visitors to engage with Iceland’s most iconic natural features. Key tour categories include glacier hiking, ice cave exploration, snorkeling in the Silfra Fissure, and Golden Circle sightseeing. Specific tour types are tailored to different interests and durations, from single-day excursions to extensive multi-day adventures.

  • Adventure Tour Types:Options include multi-day tours, day tours, private tours, and self-drive tours, catering to various travel styles.
  • Featured Activities:Popular choices are glacier tours, ice cave tours, snorkeling tours, Golden Circle tours, hiking and trekking tours, and wildlife experiences such as whale watching.
  • Regional Focus:Tours are available across diverse regions, including the South Coast, Snæfellsnes Peninsula, the Highlands, Westfjords, and locations around Reykjavik.

Special Offers and Travel Information

Arctic Adventures frequently runs promotional deals, including significant discounts on summer tours. These offers are prominently displayed on the website, encouraging travelers to book during peak seasons. The site also provides extensive travel resources, including detailed guides on Iceland’s weather, the best times to visit, packing lists, and information on phenomena like the Midnight Sun and the Northern Lights.

  • Seasonal Deals:Limited-time offers, such as reduced rates for June and July tours, are regularly updated to provide value for budget-conscious travelers.
  • Educational Content:The blog features articles on topics like hiking, puffin watching, climate, and solar eclipses, helping visitors plan smarter and safer trips.
  • Customer Support:The company offers daily support with a dedicated team available seven days a week, along with specific contact lines for general inquiries and private tour planning.

Company Credentials and Focus

Arctic Adventures emphasizes its position as a leading, award-winning operator committed to sustainability and responsible travel. The company highlights its use of expert, certified guides and its focus on small group sizes, typically ranging from 6 to 19 participants. This structure is presented as a way to ensure a personalized and high-quality experience for all guests exploring Iceland’s natural wonders.