Alexanderhall Reviews

Tristan the mortgage advisor had appalling email etiquette when found out that we ve decided to go with a different mortgage provider His response to me was aggressive arrogant and simply unprofessional Having sales experience myself I found that outrageous If you don t like the final decision of your prospective client be KIND Self-reflect on what could have been done better look for constructive criticism and move on No need for negative vibes during COVID-19 lockdown Best of luck Aleks and DariuszUpdate After publishing this review Tristan and his manager Stephanie reached out to us to discuss the experience We accepted their apologies We were positively surprised that the company takes Trustpilot s reviews seriously and investigates the problem thoroughly Customer incentive was also a nice add on - definitely not expected Overall Stephanie s professionalism and Tristan s apology made up for the experience

Updates Week 4 after contacting the number in reply of this post I got someone else working on my case and finally received the AIP on the same day It could have been a smooth and quick process I m very glad with the action they took after the message was sent to the correct person and addressed the issue right away - it also means there are definitely something to improve in the communication loop Changing my review from 1 to 3 stars -----------------------------------------------The good review here made me turn to Alexander Hall but ends up with disappointments Week 1 had initial call with one of the advisor who seems to join them just this year from LinkedIn the conversation went well and I was promised to expect an AIP in the same week No updates at end of week 1 Week 2 no updates this week I sent a follow up email to the advisor No response Week 3 the advisor did not answer the phone Then I made several calls to 08000 38 37 36 and only found out the advisor was on leave Each of the client team who answered calls to that 800 number said they can do nothing but escalate to managers via emails and I should expect someone to reply me ASAP And guess what at end of week 3 I have heard nothing from anyone It s a very disappointed experience of being ghosted not just by one advisor but the people on the escalation chains if it does exist They did not deliver what they have promised

I would definitely recommend Alexandra Hall Mortgage Brokers I was assisted with my mortgage application by Alex Male who was very professional efficient and knowledgeable about mortgage products which were suitable for my personal circumstances I will definitely seek his assistance in the future and recommend him to family friends and colleagues

Knowledgeable and helped me achieve my desired loan amount in the end That said communication could have been much better and more guidance and advice could have been given esp given the higher fees It was impossible to reach my broker by phone I was given v little time to consider the options and had to do most of the research by myself Email system maintenance seems to happen every other week leading to delays in replying etc

The broker who was dealing with our case left his job at Alexandra Hall and a second broker took over our case This handover took almost 2 weeks time or even more and we had no one responding to us for those 2 weeks and we were not even aware that this was going to happen Our transaction got delayed and also in these 2 weeks time interest rates rose and we ended up with a higher interest The second dealer was proactive and took my feedback on and helped us through and I thank him a lot