Alogic Reviews

Good service

Alogic were responsive to my questions online and product was sent quickly

Top Notch

Very good product Clarity 27 UHD 4K very good customer service Patient professional helpful when I called to receive guidance on the best settings

really good costumer service

really good costumer service had my cash back in a few days Everything worked perfectly 100 recommended

I was sent a defective product

I was sent a defective product It was a detachable dock that doubles as a power bank The power bank stopped functioning and I have sent over a dozen emails and tried calling them Not one email was returned and I never could reach them Asked for support on Instagram never got anywhere with it Complete scam of a company I am surprise they are still in operation with that level of customer service

The worst customer service

The worst customer service you would ever find and get there s no commitmentPurchased stuff and it s 2 weeks now and I haven t got my stuff and still showing on the website that the order hasn t been fulfilled with too many promises that the stuff will be shipped soonIf I can give even no stars I would do so

Unresponsive customer service

I knew I didn t need the product before it even arrived and it was too late to cancel shipping Their website doesn t explain how to return an item so I emailed them They asked a few questions like what was the condition of the item and have now ignored my emails for two weeks It s an unopened product where I m willing to pay shipping to return it This is unacceptable

Extremely professional and responsive

Extremely professional and responsive Customer Services I ordered a 27 Touchscreens with the tilt stand and the Clarity pen Frankly I was a bit worried as I read some negative customer experience but in reality it is one of the most satisfactory customer experience I had in the last year 1 The products are of great quality and fully conform to the description It is a pleasure to use and reduces the number of cable to work with 2 Unlike I read in previous reviews the set up of the specific drivers and software for my M2 MacBook was simple fast and without issue 5 minutes to unpack 5 min to set up the hardware on the desk 5 min to install the software from the web sitea nd you are ready to go 3 but the best is for the end Shipment and customer care is TOP quality I had fear the shipment would be delayed hearing there was a backlog in the order fulfilment and would reach my home while I was out I contacted the Customer Service to share my concern From thereon I got regular feedback from them on the status of the shipment They organised to ship as soon as they could and kept me informed of the progress almost on a daily basis Shipment notice to effective delivery was incredibily fast a few hours in between NL and Belgium Eventually I got the upgraded version of the pen without extra fee and again with a delivery status follow up of Prime quality Highly recommended

The product is outstanding

The product is outstanding had a sma issue with the power bank but the customer service and speed to resolve this was outstanding thanks again