Altra Reviews

Microsoft

altra.org
3.72
116 reviews
Great Rating
Based on 116 user experiences

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Rated 3.72 out of 5 by 116 Happy Customers

51.7%
10.3%
13.8%
6.9%
17.2%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 117 reviews

Customers generally express high satisfaction with Altra's service quality, citing exceptional customer service, knowledgeable staff, and efficient loan processing. Long-term members highlight reliability and long-standing relationships, while frequent praise is given to specific representatives. Some recurring complaints relate to mobile app bugs, online banking limitations, and occasional account access issues. A few critical reviews mention problems with fraud handling, payment fees, and system errors, but these are outweighed by positive feedback.

What customers love
  • Exceptional customer service
  • Knowledgeable staff
  • Efficient loan processing
  • Helpful representatives
  • Long-term member loyalty
Common concerns
  • Mobile app bugs
  • Online banking limits
  • Account access issues
  • Payment fees
  • Fraud handling concerns

Last updated 2 months ago

J

Instructions to set up online banking

Instructions to set up online banking does not correlate with altra org site to find online banking in upper right hand corner of screen Tried many times and still cannot access or create account Already am hating this service for my vehicle loan
T

I have a couple of loans through them

I have a couple of loans through them Rates and everything were good My car broke down so I canceled the insurance on it for 2 months while it got fixed I still made the payments on the car Without any calls or anything they had a very expensive insurance thing to my loan and doubles my payment I tried calling a few times and got basically no answers for awhile I made my normal car payments every month but now my credit shows 6 months of missed payments and they are no help I m in the midst of trying to get a new loan through them and it takes more than 24 hours for them to respond to each email reply Slowest process I ve been apart of when it comes to a loan
M

I had the worst experience with a

I had the worst experience with a teller Spoke to someone at another branch office Was told i was going to receive a call back Never received one i called back was put through to someone Received a call back and she tells me that s on me with regards to not reaching out or being diligent Explained how i was made to feel devalued said that was terrible -again that s on me and continues to devalue me The called was made at 6 pm as i was cooking dinner and rather than attempt to make the customer feel heard proceeds to argue it s like she called to upset me more and did not care to think of her words and their impact horrible
R

Unable to access my account

Unable to access my account followed instructions but it did not work Altra s system is not user friendly I struggle to sign on every time I want to review the status of my account Instructions give on line don t seem to work Never had such bad experience with other providers
K

The worse bank in Winona

The worse bank in Winona completely not friendly Want to argue with their customers especially in front of other customers tellers are rude and don t know how to do their jobs I would not recommend this bank to anyone
K

First I had a hard time understanding

First I had a hard time understanding the customer service rep Secondly I was eventually told that my phone was not correct amazingly my phone has not changed Its been the same for years Then I m to call customer service to help me and I WAS talking to the customer service So frustrating So end of story I didnt have any progress on my 3rd try gave up Woe is me
D

Waiting on the phone takes forever and

Waiting on the phone takes forever and once it is answered they forward your call putting you back into the wait loop emails go un answered and online chat no longer exists or can be found if it does exist yet I m simply trying to get a verification number to use Apple Wallet with my Altra cards and they have ignored every request Their service is abhorrent and inexcusable
A

You pay a fee to pay a loan

Tried making a payment on a loan over the phone and there s a 10 service charge Went online to try and make an account and the page wouldn t load so ended up paying the 10 fee to pay as a guest Making your customers pay a fee just to PAY their loan Smart business decision
J

It really bothers me that pay apps are nearly impossible to use with Altra

It really bothers me that there is a daily limit on transactions using a debit Also the fraud department can barely speak English even though it s India s primary language Yep they offshore their fraud group This is scary as a lot of scams come from Indian call centers Yet they are the ones keeping the fraudsters away Good luck trying to use a pay app with your account I can t get a simple Venmo to go thru even after talking to member services and the fraud group multiple times Their service has a lot to be desired these days As soon as possible I m moving to a different CU after 20 years as this has gotten out of control I had to scrap Google Pay as Altra kept flagging the transaction when I tried using it and bounced me back and forth between departments Now it s the same with trying to use Venmo Save yourself the headache and hours of wasted time and look for a different CU or bank to manage your funds You ll be thankful
C

Fraud - Lack of accountability and assistance

Some impersonated Altra Federal Credit Union called me from Altra s number and proceeded to steal money from my account Drained every cent Altra was not able to do anything for me Shouldn t there already be a procedure for cases like this I m sure it s happened to Altra members before I called many different department s and was transferred to many different departments but absolutely no one was able to give me a direct answer or anything that could help me and my situation

About Altra

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Frequently Asked Questions

Altra Federal Credit Union is a nonprofit financial cooperative dedicated to helping members live their best financial lives. It offers accessible, affordable financial services with a focus on member success, providing competitive products and low fees across its network in eight states.

Joining Altra is straightforward: share your financial story, choose suitable accounts, and make a first deposit to begin your journey toward financial empowerment. Membership is designed to be easy and supportive.

Altra provides a wide range of solutions including personal and business banking, credit cards, personal loans and lines of credit, home equity products, auto and motorcycle loans, boat and RV financing, certificates, and digital banking tools.

Yes, Altra’s digital banking platform is built for ease and security, with features like real-time card controls, mobile check deposit, money transfers, and federal insurance for savings accounts up to at least $250,000 through the NCUA.

As a member-owned cooperative, Altra reinvests profits into better rates, lower fees, and community initiatives. The credit union emphasizes transparency, accessibility, and financial wellness resources for all members.

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About Altra

Altra Federal Credit Union Overview

Altra Federal Credit Unionis a nonprofit financial cooperative dedicated to helping members live their best financial lives. With locations in eight states and a focus on accessible, affordable financial services, Altra offers competitive products and services with low rates and fees. The credit union’s primary concern is its members’ financial success, making it a trusted partner for individuals, families, and businesses.

Altra provides a wide range of financial solutions designed to meet diverse needs. Key offerings include personal and business banking, credit cards, personal loans and lines of credit, home equity products, auto and motorcycle loans, boat and RV financing, and certificate options. The credit union also emphasizes digital convenience through its mobile app, enabling members to manage accounts, pay bills, deposit checks, and utilize real-time card controls and financial wellness tools from any device.

Membership and Community Focus

Joining Altra is designed to be straightforward and supportive. The process encourages members to tell their financial story, choose suitable accounts, and make a first deposit to begin a journey toward financial empowerment. As a member-owned cooperative, Altra reinvests profits into better rates, lower fees, and community initiatives, aligning its success with the financial well-being of its members.

Digital Banking and Security

Altra’s digital banking platform is built for ease and security. Members can enjoy streamlined account management, bill payment, mobile check deposit, and money transfers through a single, intuitive interface. The platform integrates real-time card controls and financial wellness tools, promoting informed decision-making and proactive money management. The credit union maintains strong security standards, including federal insurance for savings accounts up to at least $250,000 through the National Credit Union Administration (NCUA).

Transparency and Accessibility

Altra emphasizes clear communication and accessibility for all members. The creditunion provides multiple ways to connect, including in-person visits at its eight-state network of locations, digital channels, and customer service support. Resources such as financial wellness tools, educational content, and responsive account management reinforce its commitment to transparency. Members also have access to ATMs, secure upload portals, and easy payment options for a seamless experience.

Get Started with Altra

Whether you are looking to open a checking or savings account, finance a vehicle, explore home equity options, or build savings with certificates, Altra offers tailored solutions. The application process is designed for simplicity, with personalized guidance available at each step. By combining competitive financial products with a member-first philosophy, Altra Federal Credit Union continues to support financial growth and stability for individuals and businesses across its communities.