Alvantor Reviews

This is the worst company on planet

This is the worst company on planet earth Their customer service is disgusting and terrible They make your life a living hell whenever you try to return a tent I would never ever purchase a single item from this company I wouldn t recommend them to my worst enemy Buyers be aware DO NOT PURCHASE ANY PRODUCT FROM ALVANTOR I tried a million times to contact them on the telephone No one returned my calls Finally I emailed them By the time I received the tent my event had already passed The tent was still inside the box unopened I paid over 800 Canadian plus shipping and taxes and they wanted to refund me 125 00 for a 800 tent Paulo the customer service representative was taking the whole process as a joke This was the worst customer service I have ever received in my 42 years on planet earth This is a drop shipping company with zero customer service skills This was the worst purchase of my life

Spent 550 on this piece of rubbish

Spent 550 on this piece of rubbish 2 months of light use the plastic ripped away from the zip The 12 month warranty is an offer a 15 and a role of 9 tape which they send you via Amazon After emails after email they upped the refund to 30 and a thank you for your understanding email I just wish I had read all the great reviews on this site before I wasted my money

Absolutely terrible

Absolutely terrible bought a bubble tent and after 3 uses it was coming away at the seams They tried to offer me a repair kit needle and thread to sew it myself After several weeks going back and for the with emails they offered a 15 refund on a 700 tent that is falling to bits They said the only way they could refund in full is if we sent it back in the original box which after a month since purchase we did not have I was happy to have a replacement and wait for them to be back in stock but they wouldn t do that either Customer service is shocking they don t read what is in your emails or respond properly and just send generic emails so frustrating They also used my pictures for their advertising without my permission one of which had my daughter in which is not good at all I would not recommend

Aweful quality and rude customer

Aweful quality and rude customer service They do not stand behind their product Fake one year warranty The bubble was advertised as a winter bubble but fell apart when it got cold since the plastic was so cheap Also all the seams came apart I was at local ski resort and saw sam bubbles all taped up The manager said worse thing they ever purchased If your from CT go to powder ridge and see for yourself I am happy to provide email feed from rude customer service

Terrible quality and service

Terrible quality and service - DO NOT BUY Purchased a 500 bubble tent and received a tent that probably cost 10 to make The tent is extremely flimsy and is made of very cheap plastic Customer service has been awful and rude and will not accept my return

Disgusting and unfair customer

Disgusting and unfair customer aftercare I purchased both the 10ft and the 12ft domes Both of which are completely useless in less that 6 months of use The items have fallen apart have holes tears seams become unstitched and leak so bad that they can only be used in good weather which completely defeats the object Despite numerous and arduous conversations with alvantor the best thee would do is to send me a sewing kit and a role of tape to fix the items myself I do not want to repair 1000 worth of tent myself I would like a refund or exchange I saved hard to purchase these items which are now completely useless To add insult to injury I get an email from them asking me to retract my bad reviews in return for a gift All I want is an exchange or refund

Would give zero stars if I could

Would give zero stars if I could Worst service ever Tent arrived put it up for very first time and discovered a hole in the top we knew it was there as it rained and EVERYTHING got soaked Contacted the company to less than helpful service Told to fox it myself Paid over a thousand pounds for an item that got put up once was damaged on arrival and told to fix myself Have been emailing back and forth since JULY They now don t reply at all The seems on the tent also leak so it s completely useless even without the gaping hole in the top They now don t reply to emails and I m left with a 1000 tent I can t use Absolutely shocking service so a so called family company DO NOT BUY The products are poorly made and shipped from China Their customer service is absolutely shocking and you ll be wasting your time and money Avoid at all cost

Scam alert

Scam alert alvantor com Deceptive Business Practices is what alvantor com practices Horrible quality and they don t send you what you ordered I bought a portable bed and here comes some ugly tent that has no shape or form

Really annoying company

Really annoying company Product is a tent for a bed Very clever Listed on Amazon co uk I thought I d track back to the supplier Alvantor com sell their products and post worldwide for understandably very high postage I did a bit of research - unfortunately I mistakenly submitted my email Now getting loads of nasty very sales gimmicky emails from this company Very annoying Nasty and unpleasantly intrusive Avoid Actual product is good but a bit overpriced