Amtrustfinancial Reviews

Scam scum company that should not be in

Scam scum company that should not be in business - will take your money double charge you then audit with additional charges sending to a collections company Never would recommend this company Use other options

Awful awful company

Awful awful company Will do everything to avoid paying a claim even on a legitimate case The Compliants department are no better ignore your question and chasers With no means of escalations or resolution Would rate it 0 stars if I could Terrible

If I could give no stars I would

If I could give no stars I would Company still haven t paid out on claim and no update even though agreed to pay out in may and told be 7 days Avoid company at all costs When you ring they try get you off phone saying finance will pay you within 7-10 days but it never comes then 5 calls later same thing your told again and same outcome

Never been treated this badly

I have had nothing but ill treatment from this company I ve never been compelled to write a bad review on any business page but I am at my end with these people I have been hung up on multiple times Instead of directing me to someone with correct information I am being given false information and told to do different tasks that have time and time again failed to reach anyone who will help What is my money going to I would not recommend using Amtrust Most people that work with them are just there to get a paycheck Scammers

Avoid this company at all costs

Avoid this company I made a simple insurance claim for storm damage over three months ago and they have still not even processed the paperwork Every time I ring they say they have a backlog of claims to get through and that they will prioritise my claim - this is to fob me off because nothing ever happens The original water damage has now worsened because of their unwillingness to deal with my claim I am frustrated and angry and will have to make a complaint to the financial ombudsman as a last resort

Extremely Frustrating

I just attempted to pay an audit amount for my AP intego insurance policy The online payment option said not available for this policy and when I called the phone number it said my credit card could not be processed I then waited for awhile on hold and got a representative who told me you have to press after typing in your CC and expiration date which is never stated when you call their number This whole process was extremely frustrating and could cause people to not make their payments timely which could affect their credit score

Greedy and useless Good luck getting ahold of them

Been trying to get ahold of them for months to cash a claim over a failed property construction Literally they just ignore you No answer at all despite of several emails and phone calls They are not helpful at all When asked questions about the documents they just answer like robots They are making it very difficult to claim our money They will Try to make you exhausted of their procedures and requests and give up

I can t even get through to there

I can t even get through to there claims department Waiting on the phone for hours everyday with no one picking up mother phone I m just going to do a small claims on this company My insurance has paid out Now I want my excess protection money This company is 100 fraudulent or they are on the thin line From my own experience finacial ombudsman first them court But I m going straight to court Can t be bothered with ombudsman

This company is a total fraud

This company is a total fraud It s the perfect crime You never contract with them yet they charge you for nothing and are rude over the phone but have no information except that you need to pay them or else The scam is one thing but the rude Custer service with no data is terrible