Arceuropeltd Reviews

Again being bombarde on my land line

Again being bombarded on my land line from an automative female voice calling themselves ARC

I had a contract for a gym that was

I had a contract for a gym that was cancelled and refunded due to the company s administrative failures ARC seems a clueless company I started receiving calls from this company that only rang for a second or two so I couldn t answer They called and text several times a day the calls so short no one would have chance to answer When I called back the advisor was clueless and didn t even know about proof of debt which according to debt advice is a crucial stage of them being able to request a payment and enforce a debt

Poor customer service clueless staff

I ve been contacting this people because I had a letter from them about an overdraft with Nationwide and they didn t even know I was sorting out already 75 of the payment Very rude and not willing to help is clear that they put money before customers and try to take adventege of the vulnerable people Spoke on 05 12 22 with Cassie on live chat and she close the chat with me for no reason very poor comunication between them and their clients customers shocking customers experience looking for ways to escalate to Ombudsman

Unfair admin charge

This company prays on the vulnerable with administration charges that are unfair and disproportionate to the money outstanding The admin charge was 2 short of what was owed The government needs to sort out companies that prey on the most vulnerable in society It s only a matter of time before they end up in financial trouble just like the banks did with unfair administration charges

Rude staff

Rude staff awful company I hope no one has to deal with

Shambolic

Having cancelled our gym membership in November 2022 with adequate notice which was acknowledged and accepted by the gym I got a call from ARC in January trying to collect payments for December and January I contacted the gym who emailed ARC and copied me in but still ARC kept contacting me It took several calls and emails for these jokers to go away In the end I refused to repeat all my personal security details when they called and put the phone down on them I had to contact the gym head office Finally ARC acknowledged that the account was clear Waste of time and lots of stress caused No apology at all

Had incorrect details from someone else

Had incorrect details from someone else and are completely breaching gdpr for that person Attitude from staff member was shocking she needs training on customer service

Parasites

Parasites Gym wrongly sent my account to them-they have since realised there mistake and revoked this action- immediately called arc got a rude foreign voiced lady who told me I had to give 3 months notice completely incorrect as even gym said we could give notice whenever who just didn t want to listen to me at all Complete jobsworth and a joke of a company that are just after money Sent them an email to tell them this with a copy of the email from the gym advising we owe nothing and case closed Let s see if they actually close it there end

Rude employees with terrible people skills

Cancelled my gym membership due to financial changes and they continued to harass me daily The worst part was on the 24 02 23 I encountered Rude hostile female employee who couldn t even say the right name on the phone to me and continued to have terrible manners and people skills when I explained I had been in contact with the gym and that their services were not needed Very insensitive company and need to train there employees in basic manners and people skills