They make things worse not better and
They make things worse not better and all their staff complain about them Workmen broken more things than fixed late no shows some show without appointments They hire rogue companies Poor organisation Total mess Need to shut down
Si
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10 missed appointment compensation
Axis Repairs must be struggling with money as they are not capable of compensating a mere 10 for a missed appointment from earlier this year They are the most incompetent organisation I have ever encountered and lack any kind of professionalism or consideration furthermore the quality of work assuming they actually turn up is very poor
Lisa29
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I phoned Axis repair service today
I phoned Axis repair service today because the drain in my wet room is blocked The agent who spoke to me said he can t get anyone until next week to fix the problem This company doesn t employ tradesmen only handymen and there handy men can t even do tge jobs properly They were suppose to replace rotten skirting and patched it with bits of skirting cut offs and dado rail
Harold Mangan
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None firm is a jokw
8 Till one today no show a silver van topped got out went the the community never knocked Phoned axis they said he waited 15 minutes no txt no phone call If it was for me Didn t stop 5 minutes I walked out And looked at the van in case it was for me No answer He went I phoned Axis the man said he be back it is now qauter to 2 Appled Your representative is a idiot SM 1OCK SILVER RENAULT VAN HIM KNOCKING on my door he didn t sorry but this fella never did Wasted all my morning And time 07359 389082 me
MG
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Absolutely useless
Absolutely useless Took 3 years to do a roof repair where there was water ingress Ended up costing Swan Housing 3000 in compensation Now waiting since April for a guttering rectification because it was installed incorrectly This company is appalling There s aways an excuse
groan
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Dreadful company
My brother suffers mental health issues As his carer this company failed to contact me showed up at his door with no announcement no agreement no ID l took the phone call from my brother and asked him to put the worker organised by Ealing Council on the phone The worker who did not show any ID badge took my brother s phone when l asked who are you why are you even there today He said a few inaudible words and hung up the call passing the phone back to my brother Incompetent Rude Unprofessional does not even cover the amount of adjectives l want to use to describe these bungling idiots The week before some woman called my brother s number from the same company did not listen to my brother who pleaded with her to call me as his carer She ignored his pleading several times during the call I had to call Ealing repairs to even find out who had called my brother Ealing equally as flawed tell me that they only have my number and have no idea how Axis had my brother s number My brother is classed as a vulnerable adult Both Ealing and Axcis do not care Ealing refused to give me the email address name or phone number of anyone at Axcis and we wonder why things don t get done Ealing Repairs are literally as bad if not worse than this company
Hayley Marie Hellier
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Absolutely ridiculous
Absolutely ridiculous I called Axis yesterday morning The man I spoke to seemed very good and informative He said that as they class this as an emergency having no heating there is a 6 hour call out but it shouldn t be that long He also said that if the problem can t be fixed they will supply heaters for the time being He also said that I would be called when the engineers are on their way Guess what no one turned up My mum is 83 and has emphysema I thought Wates were bad then Axis comes along Yet again well done to Southernhousing for getting yet another cowboy company Yet another day lost from work
Marcus Satchell
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They say we will come and fix a toilet
They say we will come and fix a toilet I waited all day Stayed in Basically for nothing also no text to say if they couldn t make it It s not the first time
Harold Mangan
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By far one of the worst services I ve
By far one of the worst services I ve ever experienced No professionalism continuous DNA on numerous occasions no communication no respect or knowledge of expertise high turn over of staff and you can guarantee that what ever they come out to repair will break shortly after they leave From my experience anyone looking to use this service I recommend sourcing another company
Jade Ohare
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Housing association tenants beware of the Axis workmen
If you are in housing association property that use Axis for your repairs be aware that the workmen that come might be extremely unpleasant even aggressive in their demeanour Keep an eye on them at all times as they are likely to treat your home with no concern whatsoever I had to have a new toilet fitted the man that came was extremely unfriendly he did not have the right stuff to do the job and asked me if I had screws and raw plugs when I opened my cupboard to have a look he barged passed me saying let me look When he had finished and gone I noticed the toilet had been put back in the wrong place about half inch out which meant it was not lining up with the pipe for the cistern and was leaking When another plumber came from Axis to put it right again he was very unfriendly and aggressive in his manner He used my clean bath towel to kneel on getting it covered in the dirt from the job when he was done he wrapped all the dirty rubbish in it and left it on the dirty floor He left without a goodbye or anything just said its done and walked out I wasn t going to make anything of it until I opened the toilet lid and saw that he had had a wee in the toilet and hadn t flushed it going by his general attitude I understood this as an insult
