Theatre Tickets | Shows, Plays, Musicals & Tours | ATG Tickets
Based on authentic user experiences
Tomas Uruba
6731 reviews
N/A
4 months ago
Poor customer service
I recently purchased two tickets for a show that is 4 months away. Immediately after receiving the tickets, I realized I wouldn't be able to attend. Understanding that the tickets were non-refundable, I contacted the helpline to simply release the seats for other customers. I explicitly stated that I did not want a refund. To my astonishment, I was told that this was not possible. Can someone sane explain what is so complicated about canceling two tickets for a show that is still 4 months away and giving others the opportunity to see it? This policy is not only unreasonable but also incredibly frustrating. I am extremely disappointed with the lack of flexibility and customer service. This experience has left a very negative impression, and I will think twice before purchasing tickets from this service again.
Chlo Louise
6731 reviews
N/A
1 year ago
I accidently booked the wrong seats as
I accidently booked the wrong seats as I read the seating plan wrong and they quickly resolved it and re booked fantastic seats with no extra charge Really appreciate the good customer service
Phyllis
6731 reviews
N/A
1 year ago
Call eventually answered
Call eventually answered by Claire who was polite courteous and very helpfulClaire was able to source the tickets I requested and maintained friendly yet professional communication throughout Thank you Claire
Chris
6731 reviews
N/A
1 year ago
Kat was extremely helpful in confirming
Kat was extremely helpful in confirming some advance tickets for Moulin Rouge that my iPhone had registered as a dodgy link for some reason
Sara Olliff
6731 reviews
N/A
1 year ago
Ticket exchange
I had to exchange my tickets for Operation Mincemeat because of work travel Sent an email Natasha called me we worked out a new date with my preferred seats and got the new tickets immediately Top class service Thank you I ve had to put a date but I haven t been yet
Nicholas Subasic
6731 reviews
N/A
1 year ago
Excellent customer service from Janelle
Excellent customer service from Janelle today Sorted access tickets for my wife and I for Moulin Rouge next September in Manchester
Nicola
6731 reviews
N/A
1 year ago
I needed to change dates on my booking
I needed to change dates on my booking and had the pleasure of being helped by Natasha She was polite informative and very helpful Thank you so much for all your help
David Williamson
6731 reviews
N/A
1 year ago
Great friendly service
As usual a very prompt and friendly service from Amy in customer services Really helpful and helped me book great seats highly recommend ATG
Phillip Duckett
6731 reviews
N/A
1 year ago
Ticket exchange with Kelly
I had to exchange tickets to another day due to unforeseen circumstances and Kelly made the whole process very easy She originally tried to call which I missed and so followed up with an email The exchange she had suggested initially didn t suit me and so I replied to her email and she was able to suggest new tickets which met all of my needs on top of that she called me back at a time I requested to finalise all of the details Overall she made the entire process totally painless and I can t thank her enough
Alan Macdonald
6731 reviews
N/A
1 year ago
Paige was absolutely fantastic
Paige was absolutely fantastic helping me I am blind and was having trouble with the tickets on the website She was very caring compassionate and patient as we went through the process Five stars for Paige
