Az-boutique Reviews

Never received item

I purchased an item through the AZ Boutique website on Nov 19 and received a confirmation email stating the item would be delivered by Nov 26 It s now 5 weeks later and still no delivery I contacted customer service and received several emails in English stating they don t know what happened to my order but are investigating it I ll give them credit for responding in a timely and professional manner but the bottom line is they didn t deliver and have left me waiting for weeks for an item worth about 100 They want to blame the shipping companies Sorry not my problem I m in the US and have made many online purchases from companies based in the England Ireland Germany Spain and Italy without any problems even when I needed to make returns bikeinn com is awesome But AZ Boutique is not a company I can recommend or will do business with again

SCAMMERS DO NOT BUY I PURCHASED ITEMS

SCAMMERS DO NOT BUY I PURCHASED ITEMS TOTTALING TO ALMOST 200 9 WEEKS ON AND STILL NO DELIVERY ONLY WORTHLESS EMAILS WITH EXCUSES ASKED FOR A FULL REFUND AND JUST EXCUSES AFTER EXCUSES DO NOT ORDER FROM THIS COMPANY

Rude people with the worst customer

Rude people with the worst customer service My partner and I ordered a few items they had a long delay for delivery when the items finally arrived they were broken They wouldn t give us a replacement nor a refund all in all it was very unprofessional customer service Do not shop here as if you have issues it ll cost you money

Dishonest about delivery timeframe awful Service

Hopeless company Placed order on 13th no sign of it by 19th so I tried to track it Teh tracking number they gave was not recognised I tried to call the number on their website but on hold for over 20 minutes without the phone being answered Chat was a bit quicker but Marinne the chat person bot was completely unbothered and didnt appear to care less Apparently it will take another 4 days 22nd to reach me in UK having arrived in the country on 16th The answer to my question Do you think it is acceptable for a parcel to take 9 days to travel from Nimes to Cornwall You were advised at the time of the order I wasn t in fact I received an email stating the item had been despatched on the day I ordered Another lazy feckless incompetent French company who couldn t care less about their UK customers Beware that despite advertising as from a UK Address 207 Regent Street - W1B 3HH London and listing a UK VAT number and phone details they ship from European mainland Despite claiming a worst case 5 day delivery length the real time taken is much longer This is unacceptable in 2024 The follow up customer service is even less so Avoid this company and don t believe what they claim

Nice Staub cocotte and good service

I received a very nice cast iron cocotte with a really good price thank you

Perfect service

Perfect service fast delivery Only 2 days to get the parcel from France to Dallas Amazing

Very happy Items as requested extremely carefully packed

Just received 2 Chef and Sommelier replacement glasses for ones I broke at home I was able to buy them individually from AZ Boutique rather than having to waste money on 2 full sets elsewhere The glasses were perfect and possibly the best-packed glass fragile items I have ever received via a courier I was concerned about some of the reviews I d seen on Trustpilot but based on my experience I would use AZ Boutique again and would happily recommend them