Backblaze Reviews

Do Not Use For Video or Images

Very very bad when it comes to hosting videos and images When using this platform we had tons of complaints from users when it came to uploaded video s and images buffering We finally closed our account today when we noticed we kept getting charged even though we no longer used this platform They also make you jump through hoops just to delete your account and customer service will provide you little to know help in getting it done quickly Overall I had a bad experience and wouldn t recommend this platform to anyone

Hoax Backup Software Worst ever

I ve used them initially to backup my storage drive and external drives As soon as I unplug the external drives the cloud backup delete them automatically Its a moronic backup software Who would delete the files after the drive is unplugged What is the purpose of getting such backup software if it couldn t do simple things as backing up the files properly and waiting user confirmation before deleting files Its the worse software ever created I would give negative 10 stars if that s an option

Hopeless Avoid unless you want to lose your data

I ve been using Backblaze for a few years In 2018 I had a problem with my hard drive and attempted a back up from Backblaze Many of my files were missing I intended to switch to another online back company but unfortunately never got round to it I have again lost some data from my hard drive mainly thousands of photographs Once again Backblaze have been absolutely hopeless and the majority of my files are not available apparently not being traceable The online help is also useless I strongly advise you to avoid this company unless you want to lose your data I shall be ending my contract with them and switching to an alternative backup company

After An OS change for unrelated

After An OS change for unrelated reasons I reinstalled Backblaze or at least tried to Response from support is usually one reply every 24 hrs different agents every time faults not addressed and after 4 weeks I decided no more they are crap Worked fine for cirst year or so but when needed a waste of money AVOID use incremental backup usb discs and a fireproof box

Simply not fit for purpose

Simply not fit for purpose Unreliable and inconsistent constantly dropping the connection and not reliably backing up files Has taken up a huge amount of my time attempting to resolve all the various issues and help support was poor Online backup needs to be fit and forget otherwise what s the point Honestly this software fails on pretty much every count I ve wasted my money as they lock you in for 1-2 years and won t refund unless you cancel within the first 30 days Avoid

IMPORTANT

IMPORTANT Their software is completely broken The software says that all files are backed up as of today but multiple TB can just be missing all together In my case several drives were just omitted even though they are checked off in the settings Their support is useless as well - you will only get an automated robot response

Black hole of customer service

If I could give negatives stars black hole perhaps I would I have been working over a week trying to get the software working since an upgrade of their software last week - and getting incomplete instructions or the same non-solution solutions for something that probably needs tier 2 support After 3 tries of reinstalling the software and trying to inherit my original account I tried one last time Only to discover that software limitations won t display more than 3 items so won t even display my original account to choose and so I am now DOA Once again waiting for a couple of days to hear back from customer service Unless I get resolution this time I m cancelling and going with another product There are no phone numbers to call and trying to resolve complex problems via emails that happen once a day is not adequate customer supsport

Woeful product and even worse customer service

AVOID The one time I needed to use the download function their software does not work and then the backup was missing lot of important files from months earlier even though it was on continuous backup Their customer service is a joke Do yourself a favour and avoid at all costs