Backmarket Reviews

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backmarket.be
4.06
62 reviews
Great Rating
Based on 62 user experiences

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Rated 4.06 out of 5 by 62 Happy Customers

69.4%
4.8%
6.5%
1.6%
17.7%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 62 reviews

Customers consistently report positive experiences with Backmarket, highlighting fast delivery, trustworthy service, and products that match descriptions. Many reviews emphasize excellent condition and good value for money. A minority of negative reviews cite issues with delivery windows, missing accessories, and one case of suspected scam with an inactive product. The majority of feedback underscores reliability and satisfaction with purchases.

What customers love
  • Great product quality
  • Trustworthy seller
  • Excellent condition
Common concerns
  • Missing accessories
  • Defective product
  • Poor communication

Last updated 2 months ago

W

Je recommande mais attention au revendeur

Composants de mauvaises qualit
L

SHIPPING IS SUPER SLOW

Got the product as described They said it would take 3 days I specifically ordered fast shipping paid 10 extra i was buying an ipad for school and i needed it within 3 days i only had a gaming laptop and my new school required an ipad i needed it for summative assesments and tests IT TOOK A WEEK EVEN WITH THE MOST EXPENSIVE SHIPPING OPTION Got crappy grades cause I had to use a 1st 2010 ipad i had wich didnt even have a scientific calculator or word powerpoint Also I ordered a perfect condition ipad and it came with several scratches on front and back I guess they were sort off small so that s kinda ok but still I paid more I got less
H

Iphone 12 supposedly delivered but never did in reality

I ordered an IPhone 12 on the back market site yesterday I got a message that it was delivered to me using Chronopost it indicated my name as the receiving person and that it was delivered in Ghent Thing is nobody delivered anything at the indicated time and I don t even live in Ghent Sent a message to them awaiting feedback Note that Back Market is only providing the platform and that anyone can use the platform to sell their goods Back Market does not seem to take responsibility if those resellers are scammers Hope this gets resolved Update 04 13 2023 The phone never arrived On a positive note Back Market refunded in full today after having me sign a form stating that i did not receive the phone at all I ll now retry ordering the same phone Hoping this time I ll receive a phone
K

After placing the order the order was rescinded twice

Two first times when I tried to buy a product it was rescinded the next day with the information that it was no longer available but on the site a product with exactly the same parameters was displayed with a lot heigher price

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