S
Sonja
The lowest level of customer service
Found it very easy to purchase the insurance but of course when it came to crunch point needing to actually work with them to claim their customer service is non-existent Basically submitted my claim on 28th October 2024 and have yet to receive any tangible details around the timeline for my claim I have even asked for a rough estimates of how long claims in general should take but my questions has has been constantly overlooked ignored I sent them multiple emails and continue to receive the same crappy automated generic response Finally when I did recieve a response on the 19th November they said that the claim hasn t been assigned to a claim handler and is still only in the queue for review as they have a backlog Disgraceful communication from their customer support and terrible waiting times to just get claim assigned for review