Badcock Reviews

Total Nightmare

Total Nightmare I get it it s been hard to get things shipped I have ordered from many other business s during this time including for furniture but at least they were HONEST and told me if and what the delay would be And they kept their word I never waited for more than 3 weeks for anything Not this place 1st off they should have told me that even though I ordered in May and my delivery date was 1st week of June that I wouldn t be getting my furniture till mid August The manager has a chip on his shoulder I also notice they slipped in an insurance charge for each item that I didn t ask for I was p o d with his attitude and just wanted to get out of the store so I m paying for that We ll see what happens if I have to actually use it When I would call to find out an update on the delivery each time it was pushed back further with a guestimate date The employees who answer the phone have a horrible customer service attitude saying well you waited this long what s a little longer Seriously Save yourself a ton of aggravation go somewhere else They really don t have a good selection to choose from anyway I would like to add I finally PAID for someone with a trailer to go pick up 2 of my items that they had on the floor I get a call within a couple of days of that my order is in for my 3rd item Are you kidding me AND THEY STILL CHARGED ME FOR FULL DELIVERY 140 00 for delivery charge even though I picked up bulk of order and they only delivered ONE item Beware Shop elsewhere

Please stop selling furniture you can t

Please stop selling furniture you can t deliver as told I am not upset with the employee s of this store they simply want to sell furniture However this is the second time this has happened to me and it needs to me known before you place an order On my first order a year ago I ended up having to travel to Asheville and Waynesville to finally get my sectional and recliner off the floors after being told it would not be delivered as promised but would take months to receive This week I ordered a table and chairs was told there were 13 in stock and it was first come first served So I ordered one of the 13 in stock and was told I could pick up on Friday Today I get a call saying the 13 were already given out and that I would now have to wait until March Now told It would be 3 months to wait on an order I was told I would have this Friday It s just really poor business practice First come is what I was told my name should have been attached to one of the 13 available upon signing my contract SInce this is the second time this has happened to me this seems to be the practice of Badcocks to sell on the promise of short-term and then call you to give you the bad news of having to wait for months to get what you ordered Very unhappy with the business practice of Badcocks I should also mention the 1 5 hour wait time on the phone just to speak to someone about the issue all while hearing how wonderful Badcocks is and how customer service is always first and foremost I am disappointed with my experience

NEVER EVER BUY FURNITURE FROM BADcockBADCOCK

NEVER EVER BUY FURNITURE FROM BADCOCK hence the word bad Jan 2022 bought a couch and 2 matching recliners POS Already had to have one recliner picked up and serviced Had a dip in seat after 2 mths and so they just stuffed it with padding now it s like sitting on a booster seat anyhow then the threads are coming out on my couch and they ve yet to pick it up to service it And as of 2 nights ago the other recliner just broke My husband pulled the handle to recline it and you could literally hear the mechanisms breaking smh Soooo I get my paperwork out on the furniture called the customer care number on it and of course they want to schedule a pick up to service it I don t want this sorry mess serviced I want them to pick it up and do you know what with it Also in my warranty and insurance paperwork there is a Lemon Guarantee Well I think I got 3 lemons don t you But of course they are very very sorry that I m having this trouble and theres nothing they can do I don t need sorry I need them to step up and do good business But that s ok I will make sure to get the word out of how sorry they are about this And in the meantime I plan on calling their customer service ALOT until I get some kind of satisfaction Wrong is wrong And I m just getting started on getting some kinda action because it makes me sick to my stomach to think that i will be paying 2 900 00 for this crap that obviously will not even last until it gets paid off HELL all 3 pieces hadn t made it 6 months already

Badcock gets a BAD NAME from the store

Badcock gets a BAD NAME from the store in Griffin GA The customer service is the absolute worst out there The store manager Ashley is a joke of a manager She takes ZERO accountability for her employees There is NO REASON that a customers phone numbers should be changed from primary to secondary WITHOUT being asked There is also no reason that BOTH numbers should not be called if it is dealing with a customer and their furniture that you have had for OVER 6 months When I called in to see where my couch was I was CONSTANTLY given the run around I finally called corporate and thought I was getting somewhere NOPE That s a JOKE too and a waste of time might I add Not only did the store keep my furniture that I had to send in because it was broken as soon as we got it for 6 months The second time they kept it so long that the warranty ran out and NEVER ACTUALLY FIXED THE BROKEN COUCH So now I am stuck with BROKEN furniture that I am still paying on RUN as far and as fast as you can from this company It is an absolute dumpster fire Always treat people right That s their motto It is a LIE and they DO NOT care about their customers or the issues that they are having

Please don t waste your money on the

Please don t waste your money on the protection plan I just went through a month of trying to repair or replacement the repair technician was great said the arm could be replaced denied by company in Bradenton Florida Babcock Furniture offered me a new chair at discount price seriously disappointed

Unprofessional Ill-bred Liar and Fraud

I purchased a washer in May 2020 and was told by Tiffany the sale s person that there was a lifetime warranty and that I had nothing to worry about She even started talking about the washer that she brought also Once I received the washer I called back asking for the warranty and she told me that all I had to do was call Badcock when I needed the washer serviced because it was under my phone number at that point I continued to ask her was she sure and she stated to me on several occasions that all I needed to do was call Badcock and that was it I called her on January 19th 2022 to have my washer serviced and Tiffany told me that my warranty ended in May 2021 I reminded her that she told me that it was under a lifetime warranty and she then said for me to call Maytag May I remind you that I asked this person and was told it was a lifetime warranty and all I had to do was call She s a liar ill-bred unprofessional fraud I was misled by her she flat out lied just to get a sale This isn t the first incident with her at Badcock but it will be the last Store located at 4165 Ross Clark Cir Dothan AL 36303 334 793-4747

Just do not buy mattress set there

Bad bought a king size mattress set after search everywhere we ended there and they offer us the best quality product they have for a reasonable price 1200 00 dls goes bad warranty rep come to the house and order a replacement same thing a big hole in the middle i sleep in a hole all this in less than 2 years Also they offer me 0 interest if i open the acct wrong 1st statement a regular credit card with 24 rate take note i have 780 credit score so i just pay off the darn thing and promise will never buy or recommend this store to anyone Orlando fl obt ave 32809

Bad is right

I had spent 8 000 for living room set at Badcock I bought warranty called and was told they would replace whole set Wasted 2 months waiting on replacement was gonna spend another 1000 in their store for a dining room set Was told they would call us back had to call them The manager was rude and disrespectful What a bunch of lazy useless and lying people I will Never buy anything else from them

Don t buy warranty if you take care your things

I bought a couch about two years ago and the warranty The couch still looks great but seat cushions have sunken down when setting on them The warranty doesn t cover there bad workmanship just stains and rips So I m still setting on a couch the is uncomfortable and out of my warranty money