Barclaycard Reviews

Barclaycard Credit Cards & Online Banking | Barclaycard

barclaycard.co.uk

3.58

141 reviews

Great Rating

Based on 141 user experiences

AI Review Summary Based on 140 reviews

Customers generally report excellent customer service, fast dispute resolution, and reliable fraud protection from Barclaycard. Many praise long-term relationships, quick problem-solving, and helpfulness during difficult situations. However, frequent complaints highlight poor app functionality, confusing statements, issues with online/mobile access, problems with payment processing, and difficulties contacting support or resolving subscription management issues.

What customers love

Fast dispute resolution
Fraud protection alerts
Helpful agents
Long-term reliability

Common concerns

Poor mobile app
Confusing statements
Payment issues
Limited credit increases

Last updated 4 weeks ago

Jim

2 years ago

They have helped when needed

I honestly can t say anything but positive stuff for anyone working at barclaycard I have desperately needed their help 2 times in two years and both times they solved my transaction issues within a few days Their customer service officers are always polite and direct The only thing I would ask is to make the call waiting time shorter but I understand the difficulty in doing that in this horrendous period we are all going through

M F

2 years ago

I reported my Bank card Lost by mistake

I reported my Bank card Lost by mistake the Card was near it s Expire date but the person i phoned up was very helpful made an order for a brand new card to be sent out to me in less than 15 Mins and 5 Day s wait for the new Bank card to be deliverd it is the call waiting that is bad it is so long i surpose they are busy people but i must have got a good one because it was sorted so fast thank you Barclays

Philippa

2 years ago

Excellent customer service

I have had to raise 2 disputes on transactions and Barclays have been very helpful each time My experience with the phone lines is that there usually isn t a very long wait Would definitely recommend this credit card especially from a customer service standpoint

Andy B

2 years ago

Superb customer service

As the phone bot didn t understand what I wanted to ask I was transferred to a human The human turned out to be friendly sympathetic and helpful She offered to have my online banking changed to receiving paper statements A few hours later she phoned me to confirm the change had been completed Unfortunately as I was walking my dog in the rain when she phoned back I couldn t record her name She was a star

Jade Kelsey

2 years ago

I have received outstanding customer

I have received outstanding customer service this evening he was so polite and really wanted to help with my query on mine and my mums Barclaycard account He is an asset to the company and I would like him to be recognised for this His name was Carl Beesty I have also contacted the Senior Public Relations Manager at Barclaycard to pass the above customer feedback to the CEO

Steve Sansom

2 years ago

I struggled with logging onto the

I struggled with logging onto the Barclaycard website for the first time today and received nothing but fantastic service from a lovely lady called Chris who sorted out a new PIN The website still refused to register me so another charming lady took over the transaction and despite being cut off halfway through the phone call she still effortlessly facilitated my access Just logged on now and well impressed Thank you Barclaycard

Martin Henshaw

2 years ago

No Fool like an Old Fool

If its too good to be true - it isn t Just want to say thank you to Customer Services for looking after me today They gave clear advice and assurance - have arranged to refund duplicate payments and given advice on follow up if Merchant does not provide goods as expected I know their Chat Line is not working and I had some challenge finding out route to take but once through to Customer Services they answered quickly and then dealt with me superbly Thank you

fiona crumley

2 years ago

Consultant Cathal mclaughlin was so

Consultant Cathal mclaughlin was so professional and friendly setting our business up with card payment machine Called to our business premises at a time that suited us Very happy with the service Thank you Cathal

Ginny

2 years ago

I was blown away by the service I

I was blown away by the service I received from Dipesh Kerai who went above and beyond trying to assist me today He was friendly helpful and genuine It s important to recognise those who go above and beyond Thanks Dipesh

Jesusa

2 years ago

If you need help just call Lee Reed

I was desperately in need of professional advice to consolidate my debts Mr Lee Reed of Bournemouth Square Branch of Barclays has met beyond expectations what I needed It felt like he s managed my case like he would if it s him He even offered to keep me in mind for other if any better options or possibilities to be on top of my financial situation Impressive commitment I am very satisfied client

Barclaycard Reviews

Rated 3.58 out of 5 by 141 Happy Customers

They have helped when needed

I reported my Bank card Lost by mistake

Excellent customer service

Superb customer service

I have received outstanding customer

I struggled with logging onto the

No Fool like an Old Fool

Consultant Cathal mclaughlin was so

I was blown away by the service I

If you need help just call Lee Reed

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