Baubax Reviews

Please avoid at all cost

Please avoid at all cost I ve bought a pair of travel pants from Baubax and I know it s risky to buy pants online since the size might not fit But decided to buy a pair of black chino travel pants According to the fit guide on the webpage the size I ordered should fit perfectly And I was not concerned since there was a open return policy When I received it was about 5-6 sizes too large I contacted baubax to return it But was informed that the Hong Kong return center was closed due to the COVID 19 pandemic in China But was told that I would be able to return it as soon it opened again even if it was later then the return limit I contacted them again and was told that the company had been bought by another company They told me that they would not honor my return request They were sorry but said it was not their problem I can t recommend Baubax to anyone when you can t trust that they will honor their promises

Scam at worst risk at best Do not buy

This website is a scam at worst and a risk at best I ordered some items back in December over 300 worth After they took forever to get to me I found the quality to be very lacking especially for what s considered and priced as a relatively high-end item The twill joggers in particular are a very rough fabric highly static so any and all lint sticks to them like a magnet and they re supposed to be travel pants and they have this awful chemical smell that gives me a headache and hasn t come out after many washings After - no exaggeration - months of back and forths with support they finally approved the return gave me an RMA and shipping label etc Except I shipped the return and never received the refund Support contact went totally dead despite my repeated emails Fast forward a bunch more months I finally received a response that the company had gone bankrupt a new company had bought them and they were no longer honoring returns for the old entity They might be claiming to be a new company but the brand is the same so is the product and frankly the support and their inability to reach a fair resolution is unchanged I m still out hundreds of dollars even though I did my part to ship the return Absolutely do not buy from this website

DO NOT PURCHASE FROM THIS COMPANY

DO NOT PURCHASE FROM THIS COMPANY This has been the worst experience ever I ordered a pair of shoes and when I received them they were a size smaller than what I ordered I called customer service and they apologized and said Yes the sizes run small NOWHERE on their website does it disclose this That CS Rep said they would replace the shoes and send me a paid for return label As of today NO LABEL When I call and try to get it straightened out I am now told that they will not satisfy this customer Basically too bad so sad I really thought this is a good company but have learned the hard way THEY ARE LIARS

PRODUCT SOLD is a SCAM

PRODUCT SOLD is a SCAM I have bought the real item the liquid is a CLEAR GEL This is just some white crap cream and not the TRUE product Company is a SCAM

Don t believe the positive reviews guys

I ordered a pair of shoes in December and I was told that I would receive them by January Of course I didn t receive them on time Come February after several emails I was told that manufacturing was delayed due to the pandemic A couple of months later I got an email saying that the company has gone out of business and that the person who bought them out will try to fulfill any pending orders although they have no obligation to do so After that their website stopped working I don t know why I stuck with these guys for this long Avoid at all costs

Purchased pair of shoes it said final

Purchased pair of shoes it said final sales not clear on the product description that you can t exchange if the size is incorrect So now I have a pair of shoes I can t use and can replace them I would have not mind paying full price- seriously poor customer service Will not shop here again

Avoid

I wish I d read other reviews before ordering shoes my son wanted from here Contacted a month after ordering to be told the factory is closed due to Coronavirus but may open in several weeks time There was nothing on their website to say this when I ordered Have already charged my credit card and are Refusing to return my payment whilst openly admitting they have no idea when they may send goods To be honest I am starting to think they are a scam and not a real company Do not order from them Update This order was placed via credit card in March and I disputed the payment via Santander and eventually got my money back in August as the goods had never been sent Always use a credit card

Don t believe the postive reviews

I m repeating what s been said below I ordered on Kickstarter and I know you take a chance but this was an awful experience I got emails to say manufacturing was delayed then they arrived and the size was for a child After countless emails which never got a reply I saw a post on KickStarter that the company has gone out of business and that the people who bought the company are under no obligation to refund replace trousers At the moment on KickStarter on the BauBax page there are 3 800 messages almost all complaints Don t take my word for it just do a quick Google seach