Betterprotect Reviews

Homeowner and Tenant Home Insurance Better Protect

betterprotect.co.uk
4.01
96 reviews
Great Rating
Based on 96 user experiences

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Rated 4.01 out of 5 by 96 Happy Customers

58.3%
13.5%
9.4%
8.3%
10.4%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 96 reviews

Customers consistently report excellent, helpful, and professional service from Betterprotect, with particular praise for staff patience and clear explanations. Many reviews highlight a smooth and thorough application process, flexibility in scheduling, and feeling well informed about options. A recurring positive theme is the competence and friendliness of specific advisors, especially James Tucker and Jack. While most experiences are very positive, some negative reviews mention issues with after-sales support, delayed documentation, and persistent sales calls. The overall sentiment is strongly favorable, emphasizing reliability and attentive customer care.

What customers love
  • Clear policy explanations
  • Flexible scheduling
  • Thorough review process
Common concerns
  • Delayed documentation
  • Persistent sales calls
  • Lengthy application process
  • Account access problems

Last updated 2 months ago

E

Better protect is a nice one

The actual application went smooth enough but I never received any paperwork to confirm my policy existed so I cancelled it as there would have been no proof of the policy existence should a claim have been made Better protect and AIG both failed to provide the relevant paperwork I won t be using their service ever again n
R

Very disappointed service

Very disappointed service payment already taken out of my account and still not received documents of policy nearly two months on At the moment of sharing this experience with you still haven t received documents and had to make several calls of total inconvenience have been promised to send the documents
H

The guy was good but he told me he

The guy was good but he told me he would get in contact with my old insurance company to cancel but did not
D

At times hounding and I was ready to cancel

Initial chat was fine but after first half of policy agreed the phone calls emails and texts seemed relentless and I was busy working so simply got annoyed with constant contact Should have and could have been all done in one email or call not several It was thoroughly hard work with legal and general having absolutely zero communication skills making the better protect system very slow and as if they hadn t provided correct information etc I had to phone them as couldn t speak to L G directly to sort out the disorganised mess
J

Very helpful service and explained

Really helpful and explained everything in detail
A

Very helpful and good customer service

Helpful and friendly I got the product I needed at a price I was happy to pay The process took a long time though not the fault of Better Orotect
D

Very good service and Rio explanation

good friendly service
M

I was given a thorough precise advise

It draged out a bit but got their in the end
M

I phoned you with to ask where my

Very helpful service and explained options clearly
B

Insurance review

Very good service and Rio explanation really well

About Betterprotect

Find the right tenant or homeowner insurance policy with Better Protect We ll help you protect yourself and your loved ones

United States

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