Beyond Reviews

Beyond - Everything After Life Wills Funerals Probate

beyond.life
3.55
89 reviews
Great Rating
Based on 89 user experiences

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Rated 3.55 out of 5 by 89 Happy Customers

43.8%
18%
9%
7.9%
21.3%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 89 reviews

Beyond is frequently praised for making will writing simple, easy, and straightforward, with users highlighting the clear guidance and quick process. Some reviews note issues with delivery follow-through and customer service responsiveness. The service is commonly described as easy to use, quick, and good value. There are recurring complaints about unresponsive support channels and delays in receiving documents. Overall, the platform is viewed as a convenient alternative to traditional legal services for will creation.

What customers love
  • Easy to use
  • Quick process
  • Simple guidance
  • Straightforward
Common concerns
  • Poor delivery
  • Unresponsive support
  • Delayed communication
  • Limited flexibility

Last updated 2 months ago

N

Nothing received

No-one ever sent the Will despite saying 3-5 days Not sure if this was genuine now
B

DO NOT USE THIS COMPANY

DO NOT USE THIS COMPANYThis company is awful I have paid for my will and unfortunately forgot my password and asked for a reset 3 weeks later I still have not had it and cannot print the will off I have requested this about 20 times I have left dozens of messages which no one has replied to I have also tried messaging I think this could be a scam I have looked this company on Companies house and it looks like it has gone into liquidation Do not pay for you will on this as I have just lost my money I also did a will for a friend and sent it to BL to store it came back to me 3 times as gone away How can a company have 3 dummy addresses if it is not bogus
M

Appalling customer service

Appalling customer service They take your money quick enough but that where they stop They made an error if I try to change online it just reverts back to the original I ve contacted by email chat bot and phone they don t reply Complete waste of time and money
A

Appears impossible to speak to anyone

Appears impossible to speak to anyone on the phone called numerous occasions and left message and nobody calls back si definitely won t be usuing these people
C

Very poor service

I completed the online form signed up to the annual 10 a year fee however my will has not been checked or sent back to me despite several attempts to contact them by phone sent many emails with no response I have even tried the online contact centre but no reply back even when they say they will contact you within an hour 14 days later and still no reply
N

useless --no will received and calls

useless --no will received and calls not answered
N

Avoid this company

I am still waiting for you to review my will after 5 working days Thankfully you haven t got my money yet I will contact other providers because you are not trustworthy
C

This is utter crap

This is utter crap App doesn t work Log in goes in circles I don t want automatic renewal
C

Horrendous customer service

Trying to contact you for days to speak about my will and can never get through horrendous customer service Requested a call back and received nothing
P

No way to contact them Think of your executors

Don t bother The contact number on their website is for a funeral service The only way to get in contact with anyone on the will writing side is to call the funeral service and ask them to send an email to the will writing team The kind gentleman I spoke to in the funeral service confirmed this Can you imaging the headache this will cause for the executors of your will I abandoned the will submission process and decided to go find another provider instead

About Beyond

Write your will online apply for probate or arrange a meaningful funeral

United States

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