Bikesdirect Reviews

You Will Regret It

They don t even bother to lubricate the moving parts on any of their bikes I had to take bike to a bike shop They had to take the entire bike apart to lubricate it Their customer service doesn t exist At all

I recently ordered a bike from Bikes

I recently ordered a bike from Bikes Direct It was received on September 17 Within a few days during assembly it was determined that the fork was not the correct size It was for a larger bike I have called a number and goes to voicemail and made 4 email requesting assistance Their site is great for ordering but awful for getting service Everything leads back to emailing where you are assured a quick response No response in 12 days and multiple attempts I want to send the bike back and can t get clear instructions on the website Again another email to use I would not give them a 1 star My grandson does not have the bike he wanted for his birthday

I ordered a new Fantom 29 Expert which

I ordered a new Fantom 29 Expert which was delivered quickly on 5 29 22 Bike looked very nice of good quality and seemed straight forward assembling it Put on the pedals handlebars front wheel The drivetrain was completely assembled rear wheel gears chain and derailleurs all assembled Apparently it s my responsibility to check the adjustments of the derailleurs I rode less than 2 miles the chain jumped and became tangled in the gears Broke the chain broke rear derailleur and gouged the aluminum frame WHY WOULD THEY SEND ME A BIKE WITH THE REAR DERAILLEUR ASSEMBLED THAT FAR OUT OF ADJUSTMENT THAT THE BIKE WAS DANGEROUS TO RIDE They say a 12 year old can assemble it BS Don t buy any bikes online Go to a bike shop and buy your new bike in person I don t care to do business with this company They can keep their unadjusted dangerous to ride Motobecanes Sorry but it s the truth

Misleading Advertising

My review is for those of you not especially skilled in bike mechanics The problem I found is a lack of integrity in advertising about the investment needed for getting your bike ready to ride after delivery Secondly sales communications were okay but service recovery emails were poor some very poor - and some showing cockiness disrespect and lack of listening About the integrity issues Dec 2021 Prominent on the homepage of bikesdirect you ll see 85 of customers assemble their own bikes See how easy Easy assembly was promoted on instructional videos and pamphlets as well So I assembled my bike properly without much difficulty Assembly wasn t enough though If you really want to ride your bike in good condition you ll see that these boxed bikes need more-involved break adjustments gear adjustments tire straightening and more Unless you are skilled at these things you will pay additionally at a shop

Bikesdirect is dishonest and unreliable

Bikesdirect is dishonest and unreliable I purchased a bike from them a few weeks ago One of the cranks and foot pedals failed after a few days of use Upon closer inspection I figured out that the cranks and drivetrain were not manufactured by Shimano as promised Instead they were made by an inferior company called Prowheel When I brought this to Bikedirect s attention they accepted fault but wouldn t do any better than offer me twenty bucks Twenty bucks I found that to be insulting In the end I ll end up dishing out more money than I would have had I purchased my bike from a reputable shop I ve wasted a ton of time on this I advise you not to make the same mistake I did PS This is the very time I ve ever posted a negative review online publicly about any company I m that disappointed

Dishonest Company

Ordered a Nugget 20 girls bike The crank bearings are so bad no kid could ride it They wanted me to send them a video I have other experiences with company No matter what bike you buy there will be a problem with it requiring a trip to a bike shop In the long run you don t save money You just experience endless hassles

3 year old Motobecane with a frozen headset- no sealed bearings

3k - 3 year old Motobecane now has a frozen head-set The headset is a free bearing race No one in the bike business has seen this since 1970 No help from Bikes Direct They won t help with a replacement No help from Motobecane either Do not buy a Motobecane without making sure that it has a sealed headset bearing The only solution now appears to be a 1000 frame purchase but only because these guys will not send me a 10 replacement -

Quick responses to email

I ordered a bike from them I used PayPal and didn t realize that I had an old address with PayPal that they used I soon noticed the mistake and emailed them and they corrected it When the bike arrived it had some pain scratches and a broken shifter I took pictures of both and emailed them again and within 24 hours they got back to me They refunded me some for the paint and sent me a link to the shifter on amazon and said that if I send them the receipt they would refund it Calling them is worthless but they are great with email

I have ordered multiple bikes

I have ordered multiple bikes - yes you need to either finish assembly yourself or pay 40-60 bucks to have a shop get it prepped for you For the people that complain about this it inst really fair because its noted up front and if you cant do it don t buy it All of my bikes have worked well and I just bought a spare for our beach house good mid range bikes at low range price