Billingfinance Reviews

Took a long time with aprox 24 documents numerous phone calls

It took a while getting everything sorted nearly 3 weeks

An average experience due to the lack of customer service provided

Great service tried to take 100 from my account without my permission my hp agreement was voluntary terminated after paying over the half way amount so in law I owe them nothing they are trying to claim a collection fee for the vehicle which is not allowed as of would be a add on fee I Will be contacting the financial conduct authority as I have not signed or made any written or verbal agreement over the collection of the vehicle also they decided to use what I would describe as a bully tactic by trying to effect my credit score so five star con men I will now write the out come of a complaint to Billing re the above my first gripe is that Billing tried to remove 100 from my account despite my account being closed I spoke to the financial conduct authority and the financial ombudsman who state that as the collection fee would be an additional charge and my h p account closed this was not allowed so BEWARE secondly the letter I received from Billing states that I was made aware of a collection fee I did not agree to or sign any documents this fee is not allowed to added as it is an additional charge which will not be in the original agreement so again BEWARE See your rights on Legal Beagles Voluntary termination I intend to look further into the attempt to remove money from my account to see if it was an attempt at theft However in fairness Billing have decided not to charge me the collection fee and appart from one member of staff had good service

The whole process with these guys was stressful and exhausting They had unrealistic expectations and spent 5 days asking for information and then saying it wasn t good enough when I presented it to them We drove 70 miles to fetch a bank statement which they then declined because anyone could have printed it after paperwork had been completed they decided they were changing things and caused more stress and upset Their poor communication and working processes meant I didn t pick my car up until over a week after it was ready and our whole Easter weekend plans had been ruined Multiple times I was ready to tell them not to bother but each time they promised that was everything and that I could collect my car only to change things again at the last minute It all went through in the end but honestly I dread having to make any contact in the future If you can avoid using this company do There has to be better options out there

I was asked for and supplied details of my bank acc having to supply full acc rather than the summary which should have been sufficient then told I could not set up a direct debit through it and had to supply more details of a personal acc following this I was told funds would be made available to riverside motors before 11am this was not done so I was inconvenienced by this then told by another that funds may be transferred upto 5pm In all I felt the whole experience was far from professional or straight forward

Started off so well but following a run of rogue vehicles that had to be returned and deals wound back then the plain sailing stopped wouldn t support me on a vehicle due to too many wind backs In a short space of time but told the dealer it was to do with an adverse report from one of the credit reference agency s this despite being told that morning there were no problems and to proceed with purchasing another vehicle It s good that Billing will look at people with less than perfect credit scores but still punish them with some high apr s especially if the vehicle is old and of a low price

I can t believe it took over a Week for them to come to a decision looking at my bank statements and not seeing thing that come out yearly not every month Then wanting to look at my husband s bank saying we only need to see his pip going in then left waiting yet again we had to make the call to find out we got a NO Wouldn t try them ever again Think I ll stick with Hitachi

While I got the finance for my car for which I am grateful I feel that the amount of hoops I had to jump through to get there was although not excessive uncoordinated and The lack of communication between zuto the dealer and billings was frustrating and time consuming leading to a delay in delivering the vehicle to me causing a lot stress which was unnecessary

Payout to garage after I sent all my info over they required and and then changes made last minute and resigns of forms because of admin errors on there s or brokers part I lost a days work due to no vehicle as they had not paid when they said they would to dealer Poor customer service I felt and no help offered on there behalf I feel lied to by them