Billingfinance Reviews

Wasn t happy with the way I was spoken to on the phone and they went back on what was originally agreed as I was about to finalise meaning that the situation had to change but as I got that far it was easier to carry on Overall wasn t particularly happy with how unprofessional the person on the phone was

Mixed views really I got a car back in 2019 from their approved dealer in which once I received the car I had to spend 2700 on getting it road worthy after battling with the dealer and said we put a MOT on it so I took it to a garage where they could do the breaks all around replace a metal pipe for the rear brakes and 2 new tyres and a rear spring obviously they must have put a dodgy MOT i have not been the best customer admittedly but kept up with payments unfortunately this year I have missed a few payments whilst waiting for money to come in but now up to date and Infront and have 7 payments left but I on Tuesday 4th June I had a advisor on a power trip and the 800 I offered on that day wasn t enough and demanded more in my response I can t do that today however I m waiting for money this week in her response was pay today or I ll put you on default for repossession ok I lost my temper a little and told her if she s not willing to work with me then she has to do what the computer tells her she has to do I called yesterday 5 06 24 To make a payment as I received the payment I was waiting for to be told no again and that collection s will be contacting me today again I was waiting and decided to call them rather nice completely different to the advisor who insisted on impacting my credit file for the next 6 years on Tuesday I am waiting on a payout from a inheritance in the next couple months and assured that they will be paid out of that and will be paid up 7-8 months early but again the advisor on the power trip said that s a fictional story we need payments every month on a set date to keep arrangements but the advisor today worked with me and understand and we have set up a arrangement amazing what different people from the same company can do but I received a 3rd party apology for the impact on my credit file for the next 6 years

I have signed my agreement on 17 and collect the van one week later

Very responsive to chase me for any defaults and impact my credit file for 6 years because of a jumped up operator but now Infront with payments and they have asked to deal with my car accident claim I was unaware I had to pass everything over to billing finance as I was made aware that I do not own my car and they are to deal with any financial gains I may occur but they are as responsive as my insurance company we I can t say that because my insurance company has made contact I m still waiting for billing finance to make contact I m only on day 12 from notification now I m unaware of how long this takes and every advisor I have spoken with can t deal with my inquiry as the relative development I need to speak with are always to busy on the phones which contradicts how prompt they were on heavily impacting my credit file for 6 years but they said sorry that makes it easier for the future for credit well the company did apologise but can t do anything about it Anyhow I m still waiting for your call

Was told it would be settled on Wednesday night but not settled with the dealership until Friday

Credit agreed signed documents then told it was declined

Myself and the seller had to jump through hoops to prove our identities multiple times Also had to provide photos of us both with the car and standing with our drivers license Too much hassle just to buy a car Eventually got there but doubtful I would use again Not sure if some of the fault was with Zuto or not but buying the car was far from an east or pleasurable experience

Poor customer service - extremely slow at responding to customers Have sent several emails the last one over a week ago however still no response even though response time states up to 72 hours Quicker to phone but not always possible when you are at work

I was told 142 a month then 15 a month was added on a 60 month finance which is a extra 900 so I will not be recommending you to any of my friends

Although I got finance needed it seemed to be a case of jumping through hoops to get there but thankfully we had a good customer agent that we dealt with most of the time