Blackwell Reviews

Blackwell's, books for life and for learning Blackwell's

blackwell.co.uk
3.55
140 reviews
Great Rating
Based on 140 user experiences

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Rated 3.55 out of 5 by 140 Happy Customers

42.9%
13.6%
14.3%
14.3%
14.3%
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AI Review Summary Based on 139 reviews

Blackwell receives consistent praise for its extensive book selection, competitive pricing, free shipping, and prompt delivery, with many customers reporting fast, well-packaged orders. However, recurring complaints highlight slow dispatch and delivery times, packaging issues that damage books, and unhelpful customer service for delayed or missing orders. These problems have led to significant dissatisfaction, especially for international and high-priority purchases.

What customers love
  • Great selection
  • Competitive pricing
  • Quality packaging
Common concerns
  • Poor packaging
  • Customer service issues

Last updated 3 months ago

R

You had some books which I have been

You had some books which I have been trying to find for some time As long as the books delivered are indeed the books ordered then you will have provided a good service at a fair price when nobody else could
R

As you are asking even before I receive

As you are asking even before I receive my order I will just say that I expect everything will go as well as usual
M

A pretty good shopping experience

A pretty good shopping experience thank you My only minor gripe is that the books were wrapped too tightly in cling film which bent the softback book
I

Well and safely packaged

My delivery arrived yesterday well and safely packaged The delivery time was just a little long otherwise everything went great
K

I LIKE

I love the prompt direct clear customer service experience the prices as well as inclusive shipping I like the books that show up on my doorstep and the minimal but effective packaging
C

efficient professional service

Books arrived promptly and in excellent condition and I did not have to pay that add on price for delivery
M

I ordered a book from Salt Lake City

I ordered a book from Salt Lake City Utah and was so surprised and pleased to see how fast it arrived There are so many fantasy novels that we are in love with Le Guin Pullman and cannot find unique prints in the US Thank you Blackwells
K

It took me a long to send my order

It took me a long time to send my order probably because I am elderly and not amazingly good on my iPad So thanks for your help and I look forward to receiving my order KE
K

Great as always

Great as always only thing I would like is a tracking but okay
J

Amazing

I have been looking for this specific book for a very very long time I signed up for alerts and happened to be online when it came through to my email I was able to purchase immediately and now I wait with baited breath to receive my order Thank you thank you

About Blackwell

Trading since 1879, Blackwell of Oxford is the largest academic and specialist bookseller in the UK. Fast dispatch, carefully packaged, worldwide delivery.

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