Bloomfields Reviews

We ordered a Bloomfield 4 5t Eventer in

We ordered a Bloomfield 4 5t Eventer in September 2023 and were told it would be with us in spring early summer 2024 but it didn t arrive until October 2024 once the deposit had been paid we heard nothing and had to chase to get any form of update When the horsebox was delivered it was dark and quite late on a Friday evening so we had a very brief handover the southern Bloomfield agent who placed our order didn t seem to be able to demonstrate many items because they either didn t work or he didn t know how they worked Over the next few days we identified a long list of issues such as the camera system not working the heated seats not working and only two of the three seats had switches which was not explained when we paid for this upgrade the fridge not working on 12v the hot water not working on 240v one of the bed legs was broken the bathroom door was blocked by the bed when pulled out so couldn t be accessed we couldn t believe it we were told we would get alloy wheels as pictured in the brochure they came standard on our Equitrek but it was supplied with steel wheels with plastic hub caps and when we questioned this we were told alloys were an upgrade but there is no upgrade option on the price list we were overcharged for the horse area layout the vehicle arrive with 504 miles yet was sold as new the plastic surround around the tacho was broken no doubt due to lack of care when fitting the camera system the steering wheel was off centre when driving in as straight line there was no insulation in the corners between the walls and the ceiling in the living so there was condensation pooling in the cupboards we upgraded to a glass skylight in the living but it didn t have a blind of any sort - when questioned we were told this is an upgrade it is standard on all the windows but there is no upgrade on the price list the TV DVD supplied had no DVD but was a smart TV instead - not very smart when most venues have no service so you are not going to be watching smart TV the TV ariel didn t work the bonnet catch wouldn t open so I could check the oil and more importantly the weight plate the payload turned out to be just over 1 200kg which is insufficient for two large horses passengers water etc for a weekend away we requested automatic transmission but were not informed there was a cost to have this instead of manual the charge was more than double that we pay on our work vans the living hadn t been cleaned since production the silicone around the windows can only have been done by an amateur and the paint work was substandard the masking of the curves etc was awful and many areas appeared to have been touched up finishing of the don t care attitude with which the horsebox seems to have been built It looked good from afar but was far from good When I contacted customer services I was told it was all working as expected when it left the factory worrying that it went wrong so quickly they were certainly lying about it having been cleaned suggesting the builders swarf had settled out of the cracks during transport I was born at night but it wasn t last night They offered to send someone down to drive it back to them increasing the delivery mileage to over 800 miles I requested a transporter and was told that s fine but it would still be a month before they could get it in their workshop to have a look at it At this point I suggested I reject the vehicle for a full refund without any question they agreed as if to say if you don t like it we will have it back and sell it to someone else we are Bloomfields We chose Bloomfields expecting to get the best build quality customer service and after service expecting to pay a premium which was certainly the case this horsebox cost 108k which is double the cost of the same horsebox in other brands In business I have always recognised it takes years to build a brand and months to destroy one the companies apparent don t care attituded is clear and I am glad we retuned the vehicle I have posted pictures on google reviews