Board Reviews

WordPress and PHP Chat Box with ChatBot Integration Powered by Slack and Dialogf...

board.support
4.20
75 reviews
Great Rating
Based on 75 user experiences

Rated 4.20 out of 5 by 75 Happy Customers

80%
0%
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20%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 75 reviews

The reviews indicate that users find the platform feature-rich and reliable, with particular praise for its user-friendly interface and strong customer support. Many users report high productivity and seamless integration capabilities. A recurring theme is the cost-effectiveness and excellent value for money. However, there are significant complaints about unethical practices, bugs, and terrible customer service from some users. Overall, the feedback is highly polarized but generally positive.

What customers love
  • Feature-rich platform
  • User-friendly interface
  • Strong customer support
  • Cost-effective pricing
  • Seamless integration
Common concerns
  • Unethical practices
  • Bugs present
  • Terrible customer service
  • High pricing
  • Difficult installation

Last updated 23 hours ago

L

Wouldn t recommend

Some channels have just stopped working and the overall experience isn t great I d recommend checking out Zammad it s free if you host it yourself and does everything much better
B

The support is terrible

We agree with other reviewers the support is terrible Unfortunately we hadn t checked this site before we bought otherwise we would have known what or rather who we were getting ourselves into At best we can describe the support as ignorant basically the opposite of the meaning of support We tried several times to install the tool and although there was an obvious and understandable error the developer was not willing to offer his support Luckily we haven t bought all the apps we had planned to use so it s only about 100 USD that we ve thrown out the window
N

Terrible support - licence don t work

I ve purchased the product from themeforest but the licence don t work No support to fix it making software useless
J

BUGS UNETHICAL

BUGS UNETHICALRELEASE A BUG FIX UPDATE This plugin contains critical BUGS when certain settings are active which makes the chatbot disappears entirely Despite ACKNOWLEDGING the bug in previous chat the seller has FAILED to release a bug-fix update for the issue Sensitive access to the website s database admin or server logins cannot be shared to external due to security measure The ONLY solution is for you to release a bug fix It is your responsibility to address plugin bugs
W

I applied to customer support saying

I applied to customer support saying everything is fine but there is still a problem and it is not working but customer support replies saying sorry we cannot help you further to do this job for an extra 100 This is what you will experience after purchasing Unfortunately it has been 2 months and the only answer I get is because they do this job for a fee not to give
M

I highly recommend this software

I highly recommend this software especially its seamless integration with OpenAI and Google After switching from the Customerly which was too expensive I realized this software is actually better Features like hat automatic translation of human messages chatbot messages and training sources were amazing There are many hidden Ai features I also like the automatic extraction of specific information from the convection and the automatic saving in a note
D

Great powerful script

I have bought this plugin for my Wordpress site First I found it difficult installing it but support was here for me I was helped by Federico and I found out it was me who was messing up the plugin Actually installing is very simple Don t change any setting and that s it At least for me I really recommend this plugin if you re looking for a support channel Everything is here
R

This software is incredibly efficient

This software is incredibly efficient The queue system helps us handle multiple user requests simultaneously without any issues What s impressive is that such advanced features are usually locked behind pricey plans but here they re accessible and affordable Definitely a game-changer for support management
E

We ve been relying on this tool for

We ve been relying on this tool for over three years now and it has consistently impressed us with its reliability and extensive customization options The well-integrated ecosystem further adds to its appeal making it an important part of our operations
L

This plugin is outstanding

This plugin is outstanding especially with the inclusion of the AI module While there s room for improvement in the AI capabilities it s clear that this platform is on the path to becoming a leading chatbot solution Keep focusing on enhancing the AI it has a bright future ahead Thanks for creating such a versatile tool

About Board

Use Support Board ChatBot integration for WordPress and PHP Provide AI customer service to automate your customers communication

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