AI Review Summary
Based on 138 reviews
The majority of reviews for BTC Markets are highly positive, with users praising the platform's ease of use, fast withdrawals and deposits, reliability, and security over many years of use. Conversely, a significant number of negative reviews focus on severe issues such as frozen accounts, unrecoverable funds, slow support, and restrictive policies leading to substantial financial losses. More recent feedback also highlights concerns about trading bots that work against the user and high transaction fees.
What customers love
- Fast withdrawals
- Easy to use
- Reliable platform
- Secure transactions
- Local Australian exchange
Common concerns
- High trading fees
- Slow support
- Account restrictions
- Arbitrage bots
- Withdrawal issues
Last updated 3 weeks ago
G
Gibson Lespaul
The verification process cost BTCM a star It s a nightmare to go through and only supports the government main tracking device smartphone On a good note I was able to sign up eventually just using a standard drivers license I was able to deposit AUD and withdraw crypto to my own wallet quickly I am not game enough to send larger amounts of AUD or leave substantial amounts of crypto on their servers which is a bad idea for any exchange not your keys not your crypto
M
Martyn
Client
BTC has never failed or faulted an immediate transaction I am most impressed by the CEO Caroline with her media statements C
J
JoAnna
Easy transaction especially for someone
Easy transaction especially for someone learning how all this works
D
Dean
good Australian crypto exchange but room for improvement
Crypto and fiat transfers are good trading volume is limited even for the main cryptos Trading tools could be improved Fees are quite a bit higher than Binance trading pairs are more limited but everything works as it is supposed to plus security is good identity verification is not as clunky as Binance which is terrible for people who wear glasses
G
gh
Fast deposits and withdrawls
Fast deposits and withdrawls Would be good to see Pulsechain and Hex support instead of things like OMG lol
J
Josh
BEWARE
I had a serious concern after depositing USDT from KuCoin to my BTCmarkets ERC20 address It was all confirmed and sent correctly via ERC20 on KuCoins end but the funds didn t appear in my BTC markets account 10 hours after the transaction was sent I submitted a ticket for support detailing the transaction and provided screenshots BTC markets responded within 2 hours of the support ticket to explain that KuCoin s method of Batching transactions means it s sent by a non-standard ERC20 contract and BTC markets were unable to credit it correctly The funds were immediately credited to my account after the response from BTCmarkets Very happy with reaponse time and grateful I didn t loose 8k AUD i would suggest as feedback that BTCmarkets update their crediting system to include these non-standard ERC20 batch transactions and prevent further customer scares I probably won t send via USDT again and stick to BTC to try avoid this problem next time
A
Andrew
In general website is good
In general website is good app is good Haven t explored but don t know of any alerts are available to configure I use another app for that Also account page be good to see open orders
U
User
Good exchange Low liquidity and
Good exchange but low liquidity and expensive fees I think you would have a lot more trading volume if the trading fees weren t so high 0 85 starting rate it quite expensive
S
Sanjaya Sanjaya
Very fast and reliable service
Very fast and reliable serviceFast processing from depositing ETH to selling it and transferring it to my bank account Very reliable and can be counted on to on-ramp off-ramp your crypto Highly recommended
B
Barbara
I feel secure in the way BTC handle my
I feel secure in the way BTC handle my funds In this volatile crypto market feeling secure in this aspect is reassuring
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