AI Review Summary
Based on 125 reviews
Customers consistently praise Cabotfinancial for empathetic, patient, and professional customer service across numerous interactions. Advisors such as Josh, Miko, and Alex are frequently highlighted for being kind, understanding, and helpful. Many reviews note the company's supportive approach to debt management and willingness to work flexible arrangements. A minority of negative reviews mention issues with harassment, payment disputes, and website access. The overall sentiment reflects appreciation for the human and reassuring tone of the service.
What customers love
- Empathetic and patient advisors
- Professional and reassuring service
- Helpful debt management support
- Friendly and understanding tone
Common concerns
- Harassing call frequency
- Inconsistent advisor knowledge
- Aggressive debt collection
Last updated 1 week ago
C
customer
My experience started with Cabot assistance nicely until I been asked about where money come from Personally I think that s no one else business because no one asked me what happened and way I refused to pay for my credit cards when I lost and not been paid for my work I done for O Conolls who busted after Also think Cabot finance should change policy for that s if I struggled with paying full I would not be paying Mrs S
P
Phil Nilsson
Untrustworthy don t bother complaining
Emailed Cabot to see about complaining about the solicitors they use who are harassing me Was told someone would be in touch to discuss the complaint Eventually got a letter saying my complaint had been investigated and there was nothing Cabot would do So I enquire about making a complaint and without even finding out any details Cabot say they have investigated and case closed Really helpful service that was and all from a company that boasts about being fair and ethical
H
Heather Mckay
Hopeless online chat
Why do you have online chat when it never works so annoying I m trying to increase payments but they won t accept if I don t call them directly Update emailed the company as requested still waiting
M
Mr Peter Wilson
App impossible to pay payment
I am very depressed it s Christmas for me the month my sweet sister died and being a stuck in a wheelchair with stress with terrible pains I don t get out much so paying bills online or apps is a must if I am ill or it s really cold But last month and just now in trying to make my monthly payment which I never miss it s always on time your system won t send the activation cold to sign in This is sign in security so I can sign in but no joy so it looks like I will have to go to payzone where I feel uncomfortable and unsafe with the feeling I am being watched Cabbot were good sending letters not bugging me on the phone which I don t like So card payment tommorow but if I can their bank details I will set up a standing order instead more control than a DD which can be increased without my knowledge So if your reading this you have upset me and made it harder with paying my payment
C
Carole Campion
I ve never received correspondence from
I ve never received correspondence from these people Past 2 weeks I ve had texts threatening to come and remove goods The number when I Google it don t exist Today I had text saying a guy will be at my door to take goods in 48 hrs I don t even know who the debt is with and my daughter has 3 weeks left in pregnancy