Cabotfinancial Reviews

I found the initial call time very inconvenient you may wish to look at this Phoning someone repeatedly at the same time without any response may indicate that this is not a suitable time for contact Trying at different times could be an easy fix for yourself Telling clients that yous are regulated by Ofcom isn t really a solution to this issue just because it s legally acceptable doesn t make it acceptable to the client When client makes the point that calling at said time is not really convenient there is no point in asking if client would like to talk to caller s manager just to be told the same thing this results in the conversation going round in circles and becoming increasingly frustrating for everyone These incall actions could possibly make the client less responsive to engage with yourselves However I found that on speaking to yourselves at a more convenient time Taylor excellent 5 stars the whole dialogue was much more productive and the conclusion of an acceptable outcome for both parties was reached Point of note the type of clients that you deal with could be in very vulnerable situations through not fault of their own especially at these trying times Working with clients would be a generally good approach I did find this was the approach with the return call however not with the first This gives me the impression that in house training is not being delivered or not taken on board by all members of staff I will obviously be dealing with the operators again and will be more than happy to give further reviews you could call this a progress review if you wish Maybe that s an idea for yous moving forward to reach a good standard of customer care

Very professional service Aby was kind caring and professional

I ve been paying off a HSBC debt with yourselves for over 7 years Is there anyway we can have a settlement figure

They re customer service by email wasn t very helpful or good quality however the customer service member I spoke to through trustpilot has been very helpful As such I ve amended my rating to reflect this from 1 star to 3 stars

Awaiting for someone to get back to me in regards to a debt you guys have acquired that I had with someone else that went through a DRO I have sent proofs of my DRO and that the debt was on there

The 3 stars is for the company as I have had a bad experience previously where I was strongarmed into making payments I couldn t afford and I cannot in good faith give debt collectors 5 stars however today I dealt with Connor who was the exact opposite of the first lady I spoke to he was really helpful and kind and didn t pressure me into anything he genuinely seemed to care Thanks again Connor I really appreciated your help today it s taken a load off of my mind You can have 5 stars

We ve agreed a settlement figure paid my instalments as agreed and have asked this most idiotic clueless company about 80 billion times via all possible communication channels to send me the email confirmation of the settlement figure Two months on - still nothing the account still shows the original amount Update 22 10The issue has been resolved - thanks I wish I didn t have to needlessly spend a total of 20-ish hours of my life to sort this out A small upgrade from 1 to 3 stars for a quick response on Trustpilot

Online experience very good - easy to set up payment plan I gives only 3 stars because I found phone customer service adviser difficult to understand my circumstances and pushing me for payments I can t afford

I m happy with the arrangements I made to make payments and have been making them as arranged but they keep bothering me with reviews making me go through incomings and outgoings all over again when my situation hasn t changed if I was rich enough I d pay the feckers off to get rid and if I was any poorer and couldn t keep payments up if ring and let them know I hate talking on the phone as a whole so just leave people alone if they are paying debt and not got in contact there s absolutely no need for the frequent reviews it s stressful and life is stressful enough it s not necessary for people that are keeping up with the arrangements made

I received a phone call from Cabot about an account that was currently on hold with them I have 3 accounts with them and already contacted them a month ago to inform them of a change in my personal circumstances The agent on the phone seemed blissfully unaware of this and continued in what I can only describe as a very scripted format It would be nice to be listened to and any responses were based on the subject matter discussed Not a great experience