AI Review Summary
Based on 125 reviews
Customers consistently praise Cabotfinancial for empathetic, patient, and professional customer service across numerous interactions. Advisors such as Josh, Miko, and Alex are frequently highlighted for being kind, understanding, and helpful. Many reviews note the company's supportive approach to debt management and willingness to work flexible arrangements. A minority of negative reviews mention issues with harassment, payment disputes, and website access. The overall sentiment reflects appreciation for the human and reassuring tone of the service.
What customers love
- Empathetic and patient advisors
- Professional and reassuring service
- Helpful debt management support
- Friendly and understanding tone
Common concerns
- Harassing call frequency
- Inconsistent advisor knowledge
- Aggressive debt collection
Last updated 1 week ago
A
Adam Hollingsworth
Listened to me when I had issues gave a good discount to clear So happy today that it s off my mind Miko was excellent and really a joy to talk to
A
Adam Nichols
I was totally let down by the first 2
I was totally let down by the first 2 people that I spoke to but all was made good by Alexis who was utterly brilliant Thank you Alexis
E
Ella cousins
Friendly ease of use
Very helpful advisor named Miko who conducted my review made it very easy and relaxed
J
jacqui bowman
I spoke to a very helpful person called
I spoke to a very helpful person called Josh he was reassuring and knowledgeable
M
Mr Tinsley
I spoke to Nico
I spoke to Nico He sorted my last payment to one of my accounts Went through my payment planAnd arranged to increase my payment
K
Kevin Bennett
Relieved customer
My call was dealt with by Chase She was professional and very helpful My problem was resolved I am a relieved ex client
D
Denver Gaspard
Being made to feel comfortable and
Being made to feel comfortable and listened to all thanks to Stephanie what an absolutely great way to start my Monday And to think I was dealing with a dept Made effortlessly with help from Stephanie
N
Nigel Anderson
The gentleman I spoke to miko was very
The gentleman I spoke to miko was very helpful and understood my situation fully I have problems dealing with people on the phone but he made me feel at ease
A
Alex Sarumi
Adding more worries onto me
Adding more worries onto me Step the agent was very helpful but had no power to change anything we kept going around in circles Taking over my debt meant CABOT DIDNT CARE IF I DIE PAYING IT just wanted to milk me and con me to pay it back at all cost I pray that Cabot and their families drink from the cup I m using right now amen Walk a mile in my shoes
W
Wendy Craven
The gentleman I spoke to was courteous
The gentleman I spoke to was courteous kind empathetic to my situation He dealt with my call as a human being on the end if the phone I thank him for that kr Mrs wendy craven