AI Review Summary
Based on 125 reviews
Customers consistently praise Cabotfinancial for empathetic, patient, and professional customer service across numerous interactions. Advisors such as Josh, Miko, and Alex are frequently highlighted for being kind, understanding, and helpful. Many reviews note the company's supportive approach to debt management and willingness to work flexible arrangements. A minority of negative reviews mention issues with harassment, payment disputes, and website access. The overall sentiment reflects appreciation for the human and reassuring tone of the service.
What customers love
- Empathetic and patient advisors
- Professional and reassuring service
- Helpful debt management support
- Friendly and understanding tone
Common concerns
- Harassing call frequency
- Inconsistent advisor knowledge
- Aggressive debt collection
Last updated 1 week ago
L
leslie coates
Was talking to a lovely lady about the debt I owed and before long we exchanged numbers and went out in a date She deleted my debt and she s not 3 months pregnant bingo I would say Stellarenko
C
Christine
Customer service satisfaction
I suffer with my mental health and there are times I get overwhelmed receiving emails from yourself but today I spoke to Jovita who made me feel at ease and not so overwhelmed Thank you
K
Karen
Very friendly and non-judgmental
Very friendly and helpful-non-judgmental person dealt with my issue and a great resolution was found This company have never hassled me for payments more than I could manage and soon I will be debt free thanks to Miko
L
Lin Charman
Friendly and helpful service
I was called by Miko who has helped to set up a monthly direct debit for my payments He made the process easy to understand and gave friendly and helpful advice which is much appreciated
D
David
The advisor came up with solutions
The advisor listened to what I had to say about my circumstances and offered various potential solutions His approach kept me feeling at ease and without huge anxiety I felt we are approaching a way forward to resolving things quicker
C
Carly Hawken
Sam- amazing
have been dealing with the very lovely and kind Sam I had an outstanding debt with an old Credit Card and I am so thankful for all of Sam s help and assistance in getting a payment plan sorted for this amount I was unwell at the time and unable to keep up with my payment and through Sam s health and understanding I have managed to set up a comfortable and affordable payment plan for myself It was a really nice phone call and it felt like I was talking to a friend he didn t make me feel uncomfortable about this old debt that I had I m very thankful to Sam and if you get to speak to him to sort out any problems that you have then you are very lucky He has a credit to the company
M
MOHAMMED SHABEEN
Doing great
Doing great help me pay less to clear my credit card bill which I couldn t afford to pay all amount Cabot
P
patrick Roberts
Had a fairly large debt passed to this
Had a fairly large debt passed to this company but the online portal made it very easy to pay off as and when I could instead of large monthly direct debits Staff was always great with no bully boy tactics which actually motivates you to clear the debt as your not feeling pressured or bullied No complaints at all
C
Colin Robertson
The agent was very understanding
The agent was very understanding and extremely helpful with a friendly attitude There was a bit of difficulty getting through to the correct department on the telephone
M
Mr Paul Mammone
The man that helped me was very
The man that helped me was very understanding and helpful can t fault him