Cellarrats Reviews

Great delicious wine with perfect finishing touches

Great service good variety of quality wines

Always helpful nothing seems to be any bother

Fantastic wine excellent service and very good value for money

Sooo I ended up cancelling my order subscription due to a few reasons one of the ones being because of these reviews and I honestly have no clue why this business is rated so low when I ve had zero problems with them I can t comment on the wines quality as I have not tried them however the customer service was absolutely impeccable - I can t fault them I ordered a box of wines from their website and it was super easy to navigate and order from I wanted to try before I buy sort of thing so wanted to order one box it won t let you just order a box adhoc unfortunately you have to sign up to the subscription and then I had always intended on cancelling as I wanted to be sure before signing into a subscription fully Yes it s a tad annoying that you have to ring email them to cancel your subscription but I do sort of get why When trying to find an email for them it is on their website I just wasn t looking hard enough I stumbled across this TrustPilot page panicked and then definitely wanted to cancel as I was a little worried but it genuinely doesn t seem to be the case I wrote an email to CellarRats requesting for my subscription to be cancelled and also messaged them on Instagram I can t really use my phone at work so calling wasn t really an option so messaged them on social as it was the easiest thing for me and they got back to be pretty much instantly They explained why a few customers were having issues with their delivery time being totally transparent and open with me and cancelled my subscription and issued me a full refund It was so incredibly easy to do and like I say the service was impeccable so I m unsure why a few people have expressed having issues By the looks of it they re not a massive enterprise so yes there may be a slight delay answering the phone or responding to an email but I ve not experienced this whatsoever Again I can t comment on the quality of or delivery of the wines as I am yet to try but I would genuinely say my experience has been positive I would definitely advise people not to be deterred from the few who have wrote negative reviews like I was swayed by as this really doesn t appear to be the case And surely if your delivery arrived smashed or damaged that s not down to Cellar Rats but the courier Either way I m definitely keen to try Cellar Rats again in the nearby future

Love the wine So much better than other places Can t wait for my next box Perfect for date night with the missus

Love it Have tried 40 wines now and know what to order in a restaurant So cool without drinking too much either

Brilliant idea and well executed Great to see start ups thriving

Wine was exceptional I don t drink much so bottle size was perfect

Great wine and great customer service Very easy to cancel and have had a quick response with any issue I have had