Chartersestateagents Reviews

Charters Estate & Letting Agents in Hampshire & Surrey

4.00
102 reviews
Great Rating
Based on 102 user experiences
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AI Review Summary Based on 102 reviews

The majority of reviews for Chartersestateagents are highly positive, with customers praising the professionalism, communication, and proactive service of the team. Many clients highlight specific staff members for their helpfulness and efficiency in both sales and lettings. Issues are rare, and when mentioned, they relate to post-sales management and property upkeep. The agency is recommended for both renters and buyers.

What customers love
  • Helpful staff
  • Great communication
  • Professional service
  • Efficient process
  • Proactive team
Common concerns
  • Poor post-sales
  • Management issues
  • High fees
  • False information
  • Negligent maintenance

Last updated 1 week ago

G

Wouldn t recommend

Charters are very proactive in relation to getting buyers through your door and getting a good price for your property However once they secured a sale they apeared to wash their hands of the transaction I bought a new build and had something called Express Movers to act as an intermediary between the agents developers and the mortgage company Trying to communicate with my buyers was impossible and any request I made for messages to be passed to my buyers was either ignored or met with and I quote As you are aware the New Homes Group do the direct sales chasing this was from Jo Goodard the Sales Negotiator It would seem then they were paid 4650 for showing six or seven potential buyers and that was about it They didn t chase my buyers or facilitate any interaction They didn t even send an email to confirm the Sale Thank me for their payment or even read the meters If you want to an agent to find you a buyer quickly I can t recommend them highly enough If you want you poor service your emails ignored a sense of apathy and complacency from your your agent so they can sit back and wait for their fees after that point they re very good at that too
H

Move In Issues

The agency is very good however their appointment of Just Move In caused many problems when I moved into my flat causing excessive bills and disputes for months
S

Tale as old as time pre-tenancy management excellent extraction from previous tenancy painful

I had reviewed extremely positively at the end of April when I found my new home so this is an EDIT to my original review with no prejudice to the staff I previously rated 5 It s such a shame Edit date 21 06 23Since moving from one Charters property to the next Charters property more than 7 weeks ago I have found the process of regaining ANY of my disputed deposit tortuous and difficult I m hoping this will be remedied soon and is no reflection on the previously well reviewed staff members but it s been a really unfortunate experience Below is my previous review of the lettings agents who showed me the properties and were fab My second experience finding a new home with Charters has been as good as the first Thomas Andrews and Sarah Bainbridge have been charming and helpful and I ve really appreciated their flexibility and promptness
K

Not the best in my experience

It is interesting to see the positive reviews but our experience was a bit different The sales progression team were good but generally we found the organisation reactive rather than proactive and not living up to the claim we were sold on - we charge the highest fee because we are the best around I appreciate selling 2 properties is challenging but we were told about a problem with our chain by White and Guard not Charters They appeared to know more about our chain than Charters did Also we had accepted an offer on one of our properties only to find out 2 months later at a critical point that one of the chain below us did not have an offer Why did it take 2 months for this to emerge Not a great experience and it is most unlikely I would use them again

About Chartersestateagents

Awinning Estate Agents in Hampshire & Surrey. Specialising in Lettings, Selling, Renting & New Homes, Commercial, Mortgages, Surveys & more.

United States

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Frequently Asked Questions

Charters Estate Agents serves Hampshire, Surrey, Brighton, Worthing, and the wider South East England region, with offices in Bitterne, Chandlers Ford, Fareham, Winchester, and other key locations.

The agency offers property sales, rental agreements, property valuations, and professional property management, along with digital tools like Propertycloud and MyMove for online property management and search.

They provide prompt responses, arrange viewings efficiently, and offer personalized guidance through experienced agents like Mazie, Alex Miell, and others who ensure stress-free viewings.

They use Propertycloud for online property management and MyMove platform for tracking properties, setting alerts, and efficient communication with clients.

Yes, you can book a valuation through Charters Estate Agents. They provide professional valuations and support throughout the entire property process.

About Chartersestateagents

Charters Estate Agents: Your Expert Property Partner in South East England

Nationwide Coverage with Local Expertise

Charters Estate Agentsis a leading property agency serving clients across Hampshire, Surrey, Brighton, Worthing, and the wider South East England region. Operating from a strong base in Bitterne and with additional presence in Chandlers Ford, Fareham, Winchester, and other key locations, the agency provides comprehensive property services throughout the region. The team's extensive local knowledge combined with their national reach enables them to deliver expert guidance whether you're looking to buy, sell, or rent property across this diverse area.

Comprehensive Property Services

Charters Estate Agents offers a full spectrum of property services designed to meet the needs of modern buyers, sellers, and renters. Their core services include property sales, rental agreements, property valuations, and professional property management. The agency specializes in helping clients navigate the entire property journey, from initial viewings through to completion and beyond. Their digital tools, including the Propertycloud platform and MyMove service, provide clients with convenient online access to property management, search functions, and communication channels.

Proven Track Record of Service Excellence

The agency has built a strong reputation through consistent positive client feedback and successful transactions. Customer testimonials highlight attributes including:

  • Professionalism and expertise across all teams
  • Responsive communication and prompt query resolution
  • Thorough market knowledge and honest guidance
  • Stress-free transaction management
  • Personalized service tailored to individual needs

Clients frequently praise the team's ability to handle complex situations efficiently, their detailed market knowledge including historical context, and their commitment to achieving optimal outcomes. The agency's approach emphasizes clear communication, realistic expectations, and dedicated support throughout every stage of the property process.

Regional Specialization and Market Knowledge

With deep roots across South East England, Charters Estate Agents demonstrates particular strength in coastal markets including Brighton and Worthing, as well as established communities throughout Hampshire and Surrey. Their teams stay current with local market trends, planning developments, and neighborhood characteristics. This regional specialization allows them to provide accurate valuations, targeted marketing strategies, and informed advice specific to each locality they serve.

Digital Innovation Supporting Traditional Service

Charters has integrated modern technology into their service model without compromising personal attention. Their Propertycloud system enables clients to manage properties online, schedule viewings, and access documents securely. The MyMove platform helps prospective buyers and renters track properties, set up alerts, and communicate efficiently with their chosen agent. This blend of digital convenience and human expertise aims to provide flexibility while maintaining the personalized service that many clients value.