Chartersestateagents Reviews

Charters Estate & Letting Agents in Hampshire & Surrey

4.00
102 reviews
Great Rating
Based on 102 user experiences
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AI Review Summary Based on 102 reviews

The majority of reviews for Chartersestateagents are highly positive, with customers praising the professionalism, communication, and proactive service of the team. Many clients highlight specific staff members for their helpfulness and efficiency in both sales and lettings. Issues are rare, and when mentioned, they relate to post-sales management and property upkeep. The agency is recommended for both renters and buyers.

What customers love
  • Helpful staff
  • Great communication
  • Professional service
  • Efficient process
  • Proactive team
Common concerns
  • Poor post-sales
  • Management issues
  • High fees
  • False information
  • Negligent maintenance

Last updated 1 week ago

C

Extremely professional and proactive

Tilly Orsmond and the team at Charters took time to understand our property needs they were proactive and moved quickly to present relevant properties and set up viewings Very professional throughout
H

Amazing people

I have a great experience with Charters when I was looking for a flat in Southampton They did a fantastic job keeping me updated and trying help me find a good place Communication has been beyond amazing and I am very grateful for their help Andy and Ella are really very nice and helpful people
C

Helpful

I ve put my late mother s flat on the market Charters have been hugely helpful in talking me through what has to happen They produced documents and indeed the brochure at high speed I highly recommend
M

Couldn t recommend the Bishops Waltham

Couldn t recommend the Bishops Waltham branch more Friendly easily contactable fast responses and always friendly Particular thanks to Vicki Andy Nathan and Stephen who all played a part in helping us to secure our new home which we wouldn t have considered viewing if it weren t for the team
T

I m relocating to a new city

I m relocating to a new city and Charters has been incredible in making the process smooth and efficient Amelia went above and beyond by arranging a virtual tour of the house which convinced me right away She has been so responsive and helpful throughout which is exactly what you need when relocating to a whole new city I highly recommend Amelia and Charters for their outstanding service
B

Great experience and communication

Great experience and communication Thank you Chloe and Edward
S

Support Throughout

Charters worked with me through the thick and thin of buying and selling a house with endless patience and professionalism The team have been fantastic Andy Nathan Lewis Jasper there is no weak link and communication between the team is first rate I chose Charters as I observed how hard they worked for their clients when I purchased my last house That instinct was spot on The process of buying and selling a house is never straightforward but I have felt supported throughout and I have felt that they were always working in the protection of my best interests Thank you Charters
D

Excellent Communication and diligence

Communication is good and very comprehensive We had a lot of questions all that were answered promptly both through e-mail phone calls and with us being overseas with big time differences this was appreciated I would like to highlight Robyn Fossa who at the 12th hour with a lot of changes that we were concerned about managed to steer us through and was able to make phone calls at the right time to tie everything together Thank you
A

We were really happy with the service

We were really happy with the service Charters provided We were contacted after every viewing whether there was feedback or not They asked all the right questions about our house to help them provide all the information potential buyers would need Nothing ever seemed too much trouble They were friendly and professional throughout the whole process We get the keys on Friday for an our new place and will be forever grateful to Nick and Rich and all the team for making it happen
A

We appointed Charters in April 2024 to sell a propertyty

We appointed Charters Chandlers Ford in April 2024 to handle the sale of our property We had interactions with three members of the team in the roles of sales professional sales handler and sales progress handler Everyone was exceptionally professional and attentive keeping us informed at all stages of the sale It is heartening that where so many aspects of customer service can be mediocre at best in todays business world the Charters team showed that exceptional service is still possible A big thank you to the whole team

About Chartersestateagents

Awinning Estate Agents in Hampshire & Surrey. Specialising in Lettings, Selling, Renting & New Homes, Commercial, Mortgages, Surveys & more.

United States

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Frequently Asked Questions

Charters Estate Agents serves Hampshire, Surrey, Brighton, Worthing, and the wider South East England region, with offices in Bitterne, Chandlers Ford, Fareham, Winchester, and other key locations.

The agency offers property sales, rental agreements, property valuations, and professional property management, along with digital tools like Propertycloud and MyMove for online property management and search.

They provide prompt responses, arrange viewings efficiently, and offer personalized guidance through experienced agents like Mazie, Alex Miell, and others who ensure stress-free viewings.

They use Propertycloud for online property management and MyMove platform for tracking properties, setting alerts, and efficient communication with clients.

Yes, you can book a valuation through Charters Estate Agents. They provide professional valuations and support throughout the entire property process.

About Chartersestateagents

Charters Estate Agents: Your Expert Property Partner in South East England

Nationwide Coverage with Local Expertise

Charters Estate Agentsis a leading property agency serving clients across Hampshire, Surrey, Brighton, Worthing, and the wider South East England region. Operating from a strong base in Bitterne and with additional presence in Chandlers Ford, Fareham, Winchester, and other key locations, the agency provides comprehensive property services throughout the region. The team's extensive local knowledge combined with their national reach enables them to deliver expert guidance whether you're looking to buy, sell, or rent property across this diverse area.

Comprehensive Property Services

Charters Estate Agents offers a full spectrum of property services designed to meet the needs of modern buyers, sellers, and renters. Their core services include property sales, rental agreements, property valuations, and professional property management. The agency specializes in helping clients navigate the entire property journey, from initial viewings through to completion and beyond. Their digital tools, including the Propertycloud platform and MyMove service, provide clients with convenient online access to property management, search functions, and communication channels.

Proven Track Record of Service Excellence

The agency has built a strong reputation through consistent positive client feedback and successful transactions. Customer testimonials highlight attributes including:

  • Professionalism and expertise across all teams
  • Responsive communication and prompt query resolution
  • Thorough market knowledge and honest guidance
  • Stress-free transaction management
  • Personalized service tailored to individual needs

Clients frequently praise the team's ability to handle complex situations efficiently, their detailed market knowledge including historical context, and their commitment to achieving optimal outcomes. The agency's approach emphasizes clear communication, realistic expectations, and dedicated support throughout every stage of the property process.

Regional Specialization and Market Knowledge

With deep roots across South East England, Charters Estate Agents demonstrates particular strength in coastal markets including Brighton and Worthing, as well as established communities throughout Hampshire and Surrey. Their teams stay current with local market trends, planning developments, and neighborhood characteristics. This regional specialization allows them to provide accurate valuations, targeted marketing strategies, and informed advice specific to each locality they serve.

Digital Innovation Supporting Traditional Service

Charters has integrated modern technology into their service model without compromising personal attention. Their Propertycloud system enables clients to manage properties online, schedule viewings, and access documents securely. The MyMove platform helps prospective buyers and renters track properties, set up alerts, and communicate efficiently with their chosen agent. This blend of digital convenience and human expertise aims to provide flexibility while maintaining the personalized service that many clients value.