Chartersestateagents Reviews

Charters Estate & Letting Agents in Hampshire & Surrey

4.00
102 reviews
Great Rating
Based on 102 user experiences
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 102 reviews

The majority of reviews for Chartersestateagents are highly positive, with customers praising the professionalism, communication, and proactive service of the team. Many clients highlight specific staff members for their helpfulness and efficiency in both sales and lettings. Issues are rare, and when mentioned, they relate to post-sales management and property upkeep. The agency is recommended for both renters and buyers.

What customers love
  • Helpful staff
  • Great communication
  • Professional service
  • Efficient process
  • Proactive team
Common concerns
  • Poor post-sales
  • Management issues
  • High fees
  • False information
  • Negligent maintenance

Last updated 1 week ago

P

Jack at Charters Winchester

We ve been dealing with Jack at the Winchester branch for the last few months in our search for a new home and he has been very helpful More to the point Jack has been honest and straight forward with us He has taken time to understand our needs and keep sin touch regularly to see how we re getting on which is appreciated
E

Selling with Charters

Sold our house with Charters Estate Agents and were looked after by Jo Goddard in the Sale Progressing team She was great at always keeping us in the loop and well informed with what was going on in the chain often on a daily basis Always friendly and positive
G

Katie is a Star

Katie the Personal Property Manager looking after our rental has been great She took over responsibility very close to occupancy day and she had to get up to speed very quickly Katie has been a great communicator and is an asset to Charters Without hesitation we rate her individually as a definite 5 Our overall rating is based on our experience with the broader Charters rental value chain
W

Professional and energetic

Mark Dryhurst dealt with the sale He was confident accurate and professional in his valuation He knew the market very well and was able to line up several proceedable buyers without any direct marketing Jo dealt with the sales progression and kept me updated regularly She was always upbeat and friendly
T

Stephen Henry you are a star

Stephen Henry was a massive help His guidance understanding and expertise helped through he conveyancing side of our purchase He always kept us updated and dealt with our questions and requests quickly and efficiently I cannot fault his passion and drive Thank you Stephen
D

Ash

Friendly and enthusiastic agent who would go beyond to help Although property was not suitable for ourselves he went beyond to suggest another they had listed Would highly recommend
E

Toni Property Manager

We ve been dealing with Charters for a good number of years A new member of staff Toni has already been proactive with issues on our rental property We welcome communication by phone initially confirmation by email and she has been very helpful and pleasant to deal with She attempts to resolve issues even though she doesn t have historic knowledge of our agent dealings
A

Friendly Service

The agents at Charters were extremely helpful and friendly Kaileigh at Sales Progression responded quickly to any concerns and was able to sort out any difficulties along the way The team was effective and efficient and the staff in the Southampton office were very polite I would recommend using them as an estate agent
H

Happy with Charters as an Estate Agent

Happy with Charters as an Estate Agent - would recommend but in particular would single out Stephen Henry as the Sales Progressor who has been fantastic He has kept us informed all the way when Solicitors haven t and nothing has been too much trouble A huge thank you Stephen for all your efforts and patience for seeing this through for us Would highly recommend you to others
T

Purchased our first house using

Purchased our first house using Charters Park gate Everything went well and they where very professional and responsive but what stood out was the lady in the sales progression department called Jo She was so relaxed pleasant and informative that she made the process so much more stress free

About Chartersestateagents

Awinning Estate Agents in Hampshire & Surrey. Specialising in Lettings, Selling, Renting & New Homes, Commercial, Mortgages, Surveys & more.

United States

Visit Website

Own this business?

Claim your profile to respond to reviews, manage your listing, and build trust with customers.

Claim This Business

Frequently Asked Questions

Charters Estate Agents serves Hampshire, Surrey, Brighton, Worthing, and the wider South East England region, with offices in Bitterne, Chandlers Ford, Fareham, Winchester, and other key locations.

The agency offers property sales, rental agreements, property valuations, and professional property management, along with digital tools like Propertycloud and MyMove for online property management and search.

They provide prompt responses, arrange viewings efficiently, and offer personalized guidance through experienced agents like Mazie, Alex Miell, and others who ensure stress-free viewings.

They use Propertycloud for online property management and MyMove platform for tracking properties, setting alerts, and efficient communication with clients.

Yes, you can book a valuation through Charters Estate Agents. They provide professional valuations and support throughout the entire property process.

About Chartersestateagents

Charters Estate Agents: Your Expert Property Partner in South East England

Nationwide Coverage with Local Expertise

Charters Estate Agentsis a leading property agency serving clients across Hampshire, Surrey, Brighton, Worthing, and the wider South East England region. Operating from a strong base in Bitterne and with additional presence in Chandlers Ford, Fareham, Winchester, and other key locations, the agency provides comprehensive property services throughout the region. The team's extensive local knowledge combined with their national reach enables them to deliver expert guidance whether you're looking to buy, sell, or rent property across this diverse area.

Comprehensive Property Services

Charters Estate Agents offers a full spectrum of property services designed to meet the needs of modern buyers, sellers, and renters. Their core services include property sales, rental agreements, property valuations, and professional property management. The agency specializes in helping clients navigate the entire property journey, from initial viewings through to completion and beyond. Their digital tools, including the Propertycloud platform and MyMove service, provide clients with convenient online access to property management, search functions, and communication channels.

Proven Track Record of Service Excellence

The agency has built a strong reputation through consistent positive client feedback and successful transactions. Customer testimonials highlight attributes including:

  • Professionalism and expertise across all teams
  • Responsive communication and prompt query resolution
  • Thorough market knowledge and honest guidance
  • Stress-free transaction management
  • Personalized service tailored to individual needs

Clients frequently praise the team's ability to handle complex situations efficiently, their detailed market knowledge including historical context, and their commitment to achieving optimal outcomes. The agency's approach emphasizes clear communication, realistic expectations, and dedicated support throughout every stage of the property process.

Regional Specialization and Market Knowledge

With deep roots across South East England, Charters Estate Agents demonstrates particular strength in coastal markets including Brighton and Worthing, as well as established communities throughout Hampshire and Surrey. Their teams stay current with local market trends, planning developments, and neighborhood characteristics. This regional specialization allows them to provide accurate valuations, targeted marketing strategies, and informed advice specific to each locality they serve.

Digital Innovation Supporting Traditional Service

Charters has integrated modern technology into their service model without compromising personal attention. Their Propertycloud system enables clients to manage properties online, schedule viewings, and access documents securely. The MyMove platform helps prospective buyers and renters track properties, set up alerts, and communicate efficiently with their chosen agent. This blend of digital convenience and human expertise aims to provide flexibility while maintaining the personalized service that many clients value.