Checknfly Reviews

Companies response via email at the bottom of my post worth a read as they want me to change my stars Surely that s deception Purchased a flight to Australia through this company advertised as 500 paid for it only to receive an email requesting I call them back and quote my number I did this and was told that if I wanted that flight it would be another 70 plus why as the ticket I currently had was an overbooked one that might mean I don t get on the flight Surely if something is advertised as available at one price it s not because It s unavailable or non existent Anyhow request for an immediate refund was issued still waiting there were mixed reviews and some say the same issues I have I went elsewhere for almost the same price in the with no issues be careful have back up companies Greetings from Crystal Travel I hope this email finds you well Please accept my sincere apologies for the delay in responding to your concern Upon reviewing the matter even with the discounted deal negotiated with the airline we could have offered a fare of 599 45 inclusive of all taxes with Singapore Airlines However I understand that you have purchased your tickets through another provider It is unfortunate that despite our efforts to offer the desired fares we were unable to meet your expectations I assure you that my team made every effort to find the best available deal for you Occasionally despite our best intentions we face challenges and may fall short of delivering what the customer desires For this I offer my heartfelt apologies As the Manager handling complaints I assure you that we will do everything possible to ensure you are not disappointed in the future Please feel free to contact me directly for any future bookings or post-sale services for tickets purchased through Crystal Travel I also kindly request if possible that you consider amending your 2-star review to a 3- or 4-star rating While I understand this may not completely reflect your experience it would serve as a motivation for my team to continue improving and delivering excellent service Thank you for your understanding and cooperation Please don t hesitate to reach out to me for any further assistance