Chestertons Reviews

London Estate Agents & Letting Agents | Chestertons

chestertons.co.uk
3.71
122 reviews
Great Rating
Based on 122 user experiences

Rated 3.71 out of 5 by 122 Happy Customers

49.2%
16.4%
7.4%
10.7%
16.4%
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AI Review Summary Based on 122 reviews

Reviews highlight responsive service and professional property management, particularly from specific agents. Many long-term landlord relationships are noted, alongside effective problem resolution. Some experiences involve slow deposit returns and inconsistent departmental communication. Overall, satisfaction is high when individual managers are engaged.

What customers love
  • Professional management
  • Helpful agents
  • Effective problem solving
  • Long-term reliability
Common concerns
  • Slow deposit returns
  • Departmental handoffs
  • Occasional negligence

Last updated 1 week ago

L

Spammers That Don t Delete Data Upon Request

I am no longer looking for a property the unsubsrcibe from mailings fails I responded to 8 colleagues now who have persisted to send me information about properties for over 2 days I am still getting calls and emails Honestly never message these people sick of emails from them And the one property I asked to view I never even saw DELETE MY DATA
P

Lost interest once the letting was done

They seemed keen and helpful when they wanted to win the letting from my existing agent But in retrospect if was just being pushy When the letting was near completion with the other agent they got an offer and piled a lot of pressure on me to accept their one - multiple calls and emails etc from different agents on their team Big let down once I made clear I was sticking to the offer I had already accepted - they refused to return the keys that they could not wait to collect a couple of weeks earlier The said I could collect them but as I don t even live in the same city and was happy to have them posted this seemed a bit of a turnaround A shoddy little piece of poor customer service that leaves a bad taste
D

As a Landlord we find that more than

As a Landlord we find that more than once they have paid rent owed to us to another persons account Instead of instantly just paying us the outstanding money owed to us they tell us they need to talk to the person whose account the wrongly credited This should not be relevant to us This is their error and they need to sort it immediately As we pay a management fee we should be able to expect a professional service Disappointing and inconvenient

About Chestertons

Chestertons is the London and international residential property specialist. We know our business and our markets like no one else.

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