Chestertons Reviews

Professional property managers for tenants

We rented in SW London for three years We were initially managed by James Pendleton Balham who then incorporated into Chestersons in Summer 2024 Our property manager was James Smith Sharon dealt with our renewals Throughout our tenancy they were nothing but professional prompt kind and efficient Problems were addressed quicky and communication was never a problem It s obvious that they work extremely hard and balance a huge amount on their plates while keeping up a polite and friendly front During a complex time Gary Noone was in charge of our case and he was efficient approachable and fair I would like to deduct stars for Gianluca but I don t want to take away from the work of the others mentioned above We made a complaint due to his conduct It was in stark contrast to any service we had received from the office prior to that I am not sure if he remains with the company

Property Manager - Saad Mohamed

I have been with Chesterton s for two and a half years and recently transitioned to working with a new Property Manager Saad Mohamed Saad has been exceptionally supportive and communicative consistently going above and beyond to ensure both my needs and the property are well taken care of I am truly pleased with the level of support he has provided

Short let - responsive service

Michell Vasquez managed letting our property for a short let She was incredibly responsive to our questions and requests She pulled out all the stops to ensure a number of repairs were made and a cleaner was found last minute whilst a tenant was in the process of vacating and whilst we were up against a deadline due to selling the property

Excellent friendly professional service

I have been using Chestertons James Pendleton until recently as the managing agent for my property in London I have found them to be friendly and professional and very responsive whenever I have contacted them or had a query issue James and Zosia in particular have been great

Ioana Serban

Ioana Serban - was awesome After an awful experience with one of her colleagues she turned everything round within 15 minutes She was efficient polite and an overall rockstar I will definitely be getting in touch with her next time we have an issue

Marine Tanika were extremely helpful

Marine Tanika were extremely helpful in facilitating a change of name on a lease - very quick to respond and got everything sorted Thank you for your help

Very good service from Chesterton s as usual

As landlords of a flat in London my wife and I have been with Chesterons for several years now We have always received very good service from them - Marine and Liliya have just renewed the tenancy for us and all gone smoothly

Overseas property management at its finest

As an overseas landlady with a fully managed property in dynamic SW6 LONDON I find it critical to work with an estate agent that employs the best people Well I feel like I have won the lottery with Chestertons and Richard Parkins in particular Richard is an excellent property manager and in my opinion an excellent ambassador for Chestertons Richard is responsive professional considerate bright a quick thinker and ALWAYS willing to go the extra mile for me and think out of the box He is the best property manager I have worked with in My 20 years of being an overseas landlady and I think he is a great asset for Chestertons