Chestertons Reviews

Letting process was ok although they should introduce a meeting to talk through contractual terms clause by clause to create alignment and set expetations I was sent a contract via docusign and asked to review and approve overnight Still early days but I am not sure the optional management fee is worth it They don t seem to do much and whenever they do have to manage something they charge for it separately with an expensive supply chain They charged me 4 times as much for a smoke alarm as what it cost on Amazon even though they acknowledged it didn t need an expert to fit it It is still early days and hopefully in a few months time I will be able to write a more positive review

My experience was unexceptional right up until a prospective buyer said they d buy Once a buyer had been identified the estate agent was no longer interested and paid no further attention to the process going forward except for a number of phone calls to try and persuade me to move my completion date forward to meet the agent s target I felt bullied and stressed by the behaviour of the agent In follow up to his manager I felt that the matter was not taken seriously January 2022 still waiting for someone to contact me for further information other than the impersonal Trust Pilot request As before it appears bullying is not being taken seriously by Chestertons

Got a good price for our property and sold promptly Didn t think we had the transparency through the sale that we would have appreciated and a few things came up that could have been far better communicated and managed

The service is fine except the various departments and people you have to deal with What happened to having one person you could talk to on everything If you insist on such a user un-friendly system of pass the parcel then at least let the right hand know what the left is doing As landlords we pay a lot of money to agents to find a tenant at least have some compassion towards your client and streamline this extremely cumbersome procedure of several departments none of which know what the other have done

Jess was a joy to work with and the flat is a dream However management and reference company a total wipe out Unhelpful lazy confused and W R O N G The attitude towards tenants must be CHANGED We are as much clients are landlords Without our demand for properties which in London means bid-wars these days there is no industry A little R E S P E C T for tenants is in order

I ve amended my original 5 stars which I left at the stage at which the rental had been verbally agreed My old review which I still stand by up to a point said Lily at Chestertons helped us sort out our dream rental She got all the paperwork sorted in a couple of days and was on hand to answer all our questions However as soon as we got to contract stage customer service took a nosedive The contract was amended 4 times and each time we had to sign a new version of about 20 pages but when I asked for a countersigned contract a few days before our move-in date I was told this wasn t standard practice Then when I arranged for a friend to collect our keys from the Chestertons office as we were overseas at the time we were told that no one was sure where the keys were This was 4 days after our tenancy had officially started We were told to try the caretaker at a neighbouring apartment but no one was entirely sure It took my calling the lettings manager of Chestertons to ask him to confirm where the keys were a fair amount of time spent calling around and finally requesting that my friend go and collect the keys from the neighbour s caretaker before we could get hold of the keys to our new rental So would I still recommend Chestertons Only up until the point at which the rental is agreed don t expect much after that

They seemed very professional at first and sold their values very well but cracks appeared in the facade very quickly and they ve become dodgier in every interaction I ve had with them To the point where they threatened me with a bad reference for asking a question Admittedly about a charge I didn t believe was ethical but this was after we had agreed to pay it the worst part is that they don t actually even manage the property I rent the owner self manages and just uses them to handle paperwork for contracts

My experience with Chestertons has been mixed The people I spoke with has been friendly however the communication could be greatly improved I constantly had to chase for information for moving in I didn t receive any information at all about the scheduled time for check-in to the apartment no information about how to register for concierge gym etc Another thing which was surprising to learn is that I will be dealing with the landlord directly instead of Chestertons - I was never informed of this throughout the process and only learnt this on the move-in day

We had a very bad experience at the beginning of our tenancy with Chestertons The communication was poor with our emails often receiving slow or nonexistent replies The technicians hired by Chestertons were dreadful frequently failing to show up and making excuses For example our washing machine broke and wasn t fixed for three months However our experience improved significantly when we got a new property manager Joyce Pau later in the year Joyce was brilliant she communicated effectively and ensured that things got done promptly Joyce would receive 5 stars but unfortunately the rest of our experience with Chestertons would only get 1 star