Chestertons Reviews

London Estate Agents & Letting Agents | Chestertons

chestertons.co.uk
3.71
122 reviews
Great Rating
Based on 122 user experiences

Rated 3.71 out of 5 by 122 Happy Customers

49.2%
16.4%
7.4%
10.7%
16.4%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 122 reviews

Reviews highlight responsive service and professional property management, particularly from specific agents. Many long-term landlord relationships are noted, alongside effective problem resolution. Some experiences involve slow deposit returns and inconsistent departmental communication. Overall, satisfaction is high when individual managers are engaged.

What customers love
  • Professional management
  • Helpful agents
  • Effective problem solving
  • Long-term reliability
Common concerns
  • Slow deposit returns
  • Departmental handoffs
  • Occasional negligence

Last updated 1 week ago

L

5 stars for Kai Collins

My sales negotiator Kai Collins didn t put a foot wrong throughout all of what was a lengthy and difficult process with my flat purchase He was always around when needed and was helpful in driving the sale forwards
M

Recommended company

We have been with Chestertons for over 6 years and we have always appreciated the prompt responses and friendliness Our current property manager Richard is wonderful and has been taking great care of us Prompt responses and efficiently Great company
P

5 service from Chestertons Tower Bridge

Tower Bridge sales office provided outstanding service selling my property in Borough Neil Wilson and Nick Socrates have been excellent throughout and both went beyond the call of duty They obviously fulfilled different roles I was so grateful to have them on my side during these tricky market times I highly recommend them to anyone wanting to sell who has doubts and wants an honest market appraisal
J

Excellent service

Excellent and timely help from property manager Xiaoyi Fan during my recent move I really appreciate it Julian Skinner
J

Problem solved Thank you Colette O Sullivan

We received very good support from Colette O Sullivan who organised and helped resolve a problem in our property liaising with us the tenant and the contractors efficiently and effectively Her great manner turned what could have been a real headache into a small problem that was easily and quickly solved Thank you Colette J A Landlords
A

Great

Title Exceptional Service from Alice I had the pleasure of working with Alice at Little Venice and I can t recommend her highly enough She was incredibly helpful patient and knowledgeable throughout the entire process Her professionalism and friendly demeanor made a potentially stressful situation so much easier It s rare to find someone who goes above and beyond but Alice does exactly that Thank you Alice for your outstanding service
W

Awesome service

Betsy Slawson helped me with lease out my flat and I had such a good experience as a landlord She hit the ground running with sourcing tenants and arranging viewings She was super responsive and ensured she kept me posted on progress She also gave me frank and helpful recommendations as to where to set the rent the attractiveness of the offers quality of tenants etc I have always been very skeptical of real estate agents and had multiple bad experiences but having Betsy help me through the process was really a great blessing and would definitely try to work with her again if I get the chance
F

Orchid Ho is very helpful and

Orchid Ho is very helpful and thoughtful She replied my email shortly clarified my concern clearly and explain my question in details Thank you Orchid Much appeciated
H

I am really really delighted at Amy s

I am really really delighted at Amy s customer service and support and care She is very professional she showed us a property yesterday and my colleague and I were amazed at her wonderful manners She is patient has eloquent English she explains everything thoroughly we could write an essay to express our content in being so well served by Amy Lovely girl she deserves success in her career Thank you Amy Tanzer You made our day
A

Ritchie is an absolute pleasure to work

Ritchie is an absolute pleasure to work with and very helpful He is very quick with his responses to my email and phone calls Thanks Ritchie for all of your support

About Chestertons

Chestertons is the London and international residential property specialist. We know our business and our markets like no one else.

United States

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