Completeasap Reviews

Too much reaching out and not enough action

Welcome to complete asap where we do anything but complete asap Our lack lustre agents are on hand to ensure they complicate the process as much as possible to ensure poor communication with you at all times What a vague email that doesn t really explain anything don t worry we ve got you covered Here at complete asap we work hard to ensure that nothing is urgently chased and when we do we don t really question it we just email you to say something ensuring you are kept in the dark at all times as to the sale of your propertyComplete asap are very very aggressive and demand you sign up to their service even before your home is sold of your buy a new one asking your to answer questions you won t know yet because you haven t sold your houseTheir terms are very expensive but don t worry when you question it you ll get a very long waffling email about why their service is best which they demonstrate in practice they are the worst Complete asap we re used by my estate agent to finish to sale I opted not to use their conveyance services What I have experienced with them is a complete lack of care or attention made to feel as though I m a tick box and when I need them to question or chase I get very wishy washy answers and made to feel things are going ok in reality they are not going ok and there is an extreme lack of communication from them thanks to their uncaring attitude to this all my chain is now in extreme jeopardy and still they have no sense of urgency or care about what is going on Avoid them at all costs unless you want to ensure your house sale is very painful and as drawn out as possible After making this review complete ASAP did manage to push something forward on the sale but then two weeks later were back to their old games of not reading my communications correctly and failed to deliver on promises made then made something up to try and make it look as though I was in the wrong Seems to best way to get them to do something is to publicly call them out online how bad their service is My sale did go through in the end and I m sure complete asap will be going oh yay another sale done when in reality they hindered the entire sale it ended up being me the estate agent i brought though doing all the actual chasing Complete asap were more like the drunk friend on a night out you are trying to get home but slow down the entire progress In response to their comment of me being fully informed i was kept fully informed of everything they knew however because i ended up doing their job for them not only did i know everything a few days before they decided to report it to me and try to phase it like they had done it themselves i knew a lot more than they ever did at any stage of the sale The only influence they managed to exert on the sale of my property was to insure it almost never happened

We ve wasted 4 months and a lot of money buying a property with this company Phoned on landline mobile emailed and texted No reply What a waste of time and money We have now pulled out of deal 250d Cricklade Road Would give minus if I could

The estate agent we were using to buy our property in Brighton informed us that we would have this company as an external sales progressor they said it was the best and quickest way to completion it was actually a terrible experience littered with lies very poor communication and the guy we were allotted was extremely unprofessional Avoid this company at all costs

Our estate agents used Complete ASAP and to begin with we thought this would be great a place where we can check the progress and be kept updated without having to pester our solicitors all the time Oh how very wrong we were Our first sales progressor constantly had to be chased by ourselves for any type of update We would never be any further forward She then went off sick and we had different people dealing with our case She ended up being let go from the company Thank god we thought That was until we had our next progressor Again another person who we had to constantly chase Her go to line was Sorry I haven t been able to get through to anyone so I ve left an email But when we rang ourselves we managed to get through every time In the end we stopped contacting Complete ASAP because we d get no where I don t think this company understand how stressful it can be buying and selling a house and having them add to the stress was not needed Anything we did find out in regards to progress was either from our estate agent or our solicitor I would strongly advise anyone thinking of using this company to not Just be aware if you do chose to use them you ll be the one doing their job for them

Been unimpressed with this organisation from the day day we were told they were our liaison all information from them has been secondhand as we had always received the information up to a week before from estate agents and solicitors The app is never updated and then just to add more confusion when we are only 5 days away from our moving date they send a random email saying information is still required which neither estate agents or solicitors are aware of The stress I am going through at this minute has been made 10 times worse and to top it all off having contacted the office over an hour ago they still haven t called back to try and explain what s going on

Assured Sale and Progression Ltd were contracted to the estate agent through whom I bought sold I really could not have been less impressed with them I am of the opinion that the sales progressor with whom I dealt did not seem to do anything The company uses a system named Hoowla which their sales progressor updates with the sales progression information It became apparent that this system had been updated to reflect progress that had not in reality occurred At one point the sales progressor who had been allocated to my case did not look at the case on Hoowla over a period of three weeks the system shows the viewer when the Sales Progressor looks at the case Eventually I complained to the estate agent and they took over the progression from ASAP and later told me they had ended their contract with them

There was zero sales progression other than initial chase for local search payment After that no phone calls or emails for nearly two months I did all the progression myself via complaints direct to the solicitor Avoid at all costs

We are currently trying to purchase a house the seller s solicitor is Completeasap We are 6 months in to what should take 3 months at the most Completeasap when communicating with our solicitors have done nothing but blame the homeowners for what appears to be their shortcomings Thankfully we noticed that they hadn t sent correct drawings outlining the boundaries 3 months later we are still waiting for Completeasap to resolve a land title that they messed up on behalf of the seller Thank God they aren t our solicitors but unfortunately we are now looking elsewhere Having wasted 6 months trying to purchase a house If we could contact the seller directly we would tell them to run

I wouldn t recomend this company They were recomended by our estate agents but I wish I didn t bother If I wanted an update I would be told I ve left a message for your solicitor and I ll get back to you I was told this four times and didn t hear anything back As soon as I stopped contacting my sales progressor and spoke direct to my solicitor things got done a lot quicker It s quicker to cut out the middle man and speak direct to the solicitor