Completeasap Reviews

ASAP | Home

completeasap.co.uk
3.95
100 reviews
Great Rating
Based on 100 user experiences

Rated 3.95 out of 5 by 100 Happy Customers

60%
17%
1%
2%
20%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 100 reviews

Across 100 reviews, customers consistently rate Completeasap 5 stars and describe the service as efficient and helpful. The sales progressors are frequently praised for keeping buyers and sellers updated and reducing stress during property transactions. A small number of lower-rated reviews mention poor communication and slow progression. The recurring themes highlight both strong support and occasional failures in service delivery.

What customers love
  • Helpful sales progressors
  • Regular updates
  • Stress reduction
  • null
Common concerns
  • Slow progression
  • Pointless middleman
  • Waste of time
  • null

Last updated 4 weeks ago

C

Pointless middle man

Not sure what the role of this company is Our estate agent ended up having to liase with all parties as all we ever got was a weekly email saying a note had been applied to the system have attempted to call solicitors no answer so have emailed Never a follow up on any replies to emails Our estate agent and ourselves had to do all the changing to complete ASAP The only time I got any reply was when I copied our estate agent in Complete waste of money for any estate agents or clients using this company
M

Complete Wast of Time would be a better

Complete Wast of Time would be a better Moniker There was a problem with my buyer s lender to purchase our leasehold flat They wanted a Deed of Variation for the ground rent which was never going to happen so last December I suggested the buyer find a different lender never got a response by the way It was all doom and gloom at ASAP who told me they had multiple deals on their books which were similarly stuck over the ground rent issue I spoke to my estate agents who had unfortunately outsourced the sales progression to this outfit and they were much more optimistic They then took over the sales progression and a new lender was sourced within 2 days ASAP managed to waste at least 3 months and cause undue anguish To be avoided
M

This company are a complete waste of

This company are a complete waste of time No idea why this company exists They gave updates on our house move days after we were already told things from our estate agents and solicitors A completely pointless middle-man that makes moving home even more stressful than it needs to be
P

Pointless

Could not be more disappointed and baffled by this service They offered nothing as far as I can tell Messaged them on numerous occasions for updates on the progress of our purchase and received no reply Eventually the purchase fell apart after 3 months more due diligence would of saved us months of wasted time They were supposedly in constant contact on a bi-daily basis with the seller but neglected to give us updates despite our requests Completely ignored us for weeks at a time I don t see what they offer that an estate agent couldn t do themselves with little effort
G

This service didn t contribute

This service didn t contribute positively to the experience It added an unnecessary layer of email communication that was better and more timely communicated by the agent and solicitor directly The ASAP service if must be used would be better as a portal with progress milestones charted tick box
D

Didn t do anything

Didn t do anything Said they would contact us once a week contacted us about 3 times across the whole length of the process Only ever told us information we already knew or old information that was now surplus to requirement If anything confused people in the chain more than helped Not sure I understand what the point of the service was
J

Slow difficult to contact not proactive at all

Our estate agent used Complete ASAP for our sale and purchase After their initial contact via email and voicemail both of which I responded to I was unable to achieve any further contact from them Our estate agent chased multiple times for updates and frustratingly had to frequently push for them to chase the other side of the chain Extremely reactive service very little proactivity I m aware that our estate agent has since cancelled their contract with Complete ASAP
J

Avoid they slowed down house sale and purchase

Our buyers were tricked into using this company They are an extra link in the chain between you and the solicitors They have no idea about legal matters and slowed down the purchase of the property considerably to the point where the chain nearly fell apart I recommend you avoid as they do not add only detract
S

Terrible communication

Terrible communication They weren t interested in trying to move things along Sales progressor changed without any explanation and when it swapped it was even worse We couldn t speak with the sales progressor that took over as she wouldnt answer the phone Process took way longer than expected Awful- don t use
C

Waste of time

Georgina was absolutely awful she was completely incompetent Pretty much all she progressed was leaving voicemails and updated notes to say she was unable to get hold of anyone and would try again tomorrow Constantly had to chase the estate agents to do her job for her Unfortunately all complete ASAP brought to the table was a pointless third party to the mix to overcomplicate matters

About Completeasap

ASAP | Home

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Frequently Asked Questions

Completeasap is an outsourced sales progression service designed to speed up property transactions and improve communication across the UK property market. They specialize in reducing delays and fall-throughs by handling the legal administration of sales quickly and efficiently, allowing estate agents, mortgage brokers, auctioneers, sellers, and buyers to focus on their core activities.

Completeasap is based at Wakefield Road, Pontefract, WF8 4HH, UK.

Completeasap can speed up transactions by up to 8 weeks compared to the industry average and maintains an average fall-through rate of 9%, significantly lower than the industry average of 30%.

Completeasap offers fully managed sales progression and conveyancing support, including enhanced Anti-Money Laundering (AML) checks and comprehensive Material Information Buyer Packs. They provide tailored solutions such as white label options and new build specialists.

Completeasap targets estate agents, mortgage brokers, auctioneers, sellers, and buyers, offering each group specialized services to streamline property transactions.

About Completeasap

Outsourced Sales Progression Experts

Completeasapis an outsourced sales progression service designed to speed up property transactions and improve communication across the UK property market. Operating from their base at Wakefield Road, Pontefract, the team focuses on reducing delays and fall-throughs by handling the legal administration of sales quickly and efficiently.

The company’s core service is outsourced sales progression, which aims to accelerate transactions compared to traditional industry timelines. Their platform highlights a network of recommended, handpicked solicitors dedicated to getting clients legally ready to move as early as possible. This approach is intended to speed up transactions and reduce the stress of legal processes for clients.

Key Performance Metrics

  • Speed: Transactions can be completed up to 8 weeks faster than the industry average when sales progression is outsourced to Completeasap.
  • Fall-through Rate: An average fall-through rate of 9% contrasts with the industry average of 30%, indicating improved transaction stability.

Services and Solutions

Completeasap offers a fully managed service from listing to completion, providing end-to-end outsourced sales progression and conveyancing support. Their services include enhanced Anti-Money Laundering (AML) checks and comprehensive Material Information Buyer Packs, which are presented as optional extras to help manage compliance.

The platform emphasizes a flexible, scalable approach, noting that no two estate agents are the same. They offer tailored solutions, including white label options and new build specialists, designed to keep pipelines moving and clients informed.

Target Audiences

Completeasap segments its services across several groups:

  • Estate Agents:Services to turbocharge transactions, including sales progression, AML checks, and solicitor recommendations.
  • Mortgage Brokers:Referral fee structures and no-sale-no-fee guarantees to boost earnings and speed.
  • Auctioneers:Quick auction packs with free sales progression and access to recommended solicitors.
  • Sellers & Buyers:Dedicated sales progressors to guide individuals through the sale or purchase process with regular updates.

Company Background and Recognition

The team at Completeasap consists of experienced sales progressors with estate agency backgrounds. The company has received a TrustScore of 4.8 and holds an 'Excellent' rating on Trustpilot, indicating strong client feedback. A testimonial from Quealy & Co Estate Agents, in use since August 2020, highlights improved fall-through rates, lower transaction times, and seamless handling of increased activity.

Completeasap positions itself as a sales progression expert that enables agents, brokers, and sellers to focus on their core activities while the team manages the legal and administrative workload, aiming to make transactions faster and smoother.