Not fit for purpose
Head office is an absolute nightmare with no customer service skills at all Poor installation instructions where you have to mount the enclosure in a ridiculous fashion in order for it to fit their shower tray Clearly very ill-thought-out product My shower enclosure instructions have a measurement range of 1165-1185mm x 865-885mm Enclosure was measured and drilled at 1185mm x 885mm Enclosure did not meet the wall When I called Cubico UK they literally shouted at me and then hung up for not having it installed using the 1165mm x 865mm measurement which would put the enclosure on the inside edge of the shower tray Local Easy Bathrooms branch was very helpful and even they had to have a barney with Cubico UK after waiting a week for a response from head office Twice Cubico UK came back to them with you ve installed it wrong just move it to the inside edge No I m not losing space inside the shower because of poor instructions and a product that has clearly been bodged to fit in the showroom
Stephen Hair
N/A
Absolute shambles of a company
The staff and delivery drivers couldn t give a damn once they ve received payment No coordination between any staffIf this was my company I would send all of the staff on a months course on customer relations Absolute shambles
Christopher Wiggins
N/A
Stay Away
Just stay away from this company and partner company s
John Richardson
N/A
Total Nightmare
Total nightmare All I wanted was a couple of new silicone washers for the click clacks which came with the bathroom they supplied a couple of years back At least 20 calls were made and despite them having the order details with all specs noted thereon do you think they could supply the washers 3 attempts over a 3 month period saw them send the wrong items time and time again Unbelievable Today I received a couple of new click clacks in their entirety ALL THE WRONG SIZE I now give up Do yourself a favour folks and find another supplier because this company and their after sales is a joke
helen cliffe
N/A
Just stay away from this company
Just stay away from this company and partner company s Plum and Co on B Q Customer service is terrible and they wont even try and look into a refund for an item I have returned This company has really upset me
O Erol
N/A
Faulty designer radiators and company isnt replacing them
I have bought some designer radiators from this company through B Q The horizontal radiators are not working properly Some of the bars are not heating The plumber suggests the horizontal radiators are faulty and needs replacement But the company blames everything except the radiators Very unhappy with the purchase The money that I have paid for the plumber is 4 times more than the initial assumption because all cubicouk do is try this try that You can assume each try is costing money to me They never suggest to replace the faulty radiator Stay away from this company
Stevie Paterson
N/A
Avoid Avoid Avoid
Avoid Avoid Avoid Ordered a radiator on the 1st of Dec and was told it would b delivered on the 3rd didn t come phoned company on the 4th and got excuses and they would Check 2 c were it was qot back 2 me saying they would check with DHL no response after sending a few e mails phoned them again on the 6th and told them I m not gappy with ur customer care and told them I was posting u on trust pilot 1 hr later I got a message saying it would be delivered 2 day the 6th between 5pm and 6pm then about 3pm I got a delivery of the brackets for the rad but no rad eventually no delivery of the rad then got another message saying it would b delivered on Monday 9th no delivery then told Tuesday 10th no delivery then told Wednesday 11th no delivery coming 2 day and now told Thurs 11th absolutely shocking g service this company cubico or e bay seller name the bath people and DHL ur customer care is disgracefully
Andrew
N/A
Awful company to deal with
Awful company to deal with Unhelpful No customer service Also goes by the names of The Bath People Go bathrooms and Easy Bathrooms
Wallace
N/A
Haydn
Super company to deal withGreat staff service Fast delivery of goodsWould highly recommend
Sarah Cooper
N/A
Our company has worked with Cubico for
Our company has worked with Cubico for many years and we find them very reliable and trustworthy and a pleasure to do business with - thank you From the girls at NG Magazines Nottingham
