Aqualux Reviews

Excellent customer service

Two centre plastic hinges failed on my bifold shower enclosure and I searched the Internet for a replacement part to no avail I contacted Aqualux who couldn t have been more helpful The failed parts were not available as spares due to being an integral part of the manufacturing process that particular product line is also discontinued I thought that s where the conversation would end but no Today I received a full replacement enclosure under warranty and I d like to thank both Faith and Richard for their excellent customer service and would recommend Aqualux to anyone

Found an issue with the waste drain

Found an issue with the waste drain when coming to fit the cover for the drain was out of shape sent an email explaining and within 12 hours all was sorted what an excellent response you don t get this sort of service very often top quality thank you

Had a small shower problem

Had a small problem with a new shower installation-the Crome caps covering two interior screws went AWOL trying to escape down the plug hole Sent an email to Aqualux and got an immediate response Replacements in the post the next day Problem solved and 5 stars to all

Martin - Plymouth

Great service and items despatched quickly Simple to find spares on their system and easy to use

Excellent Customer Service

I would just like to say i have received the most amazing customer service this week This team have gone above and beyond to help me with an order i placed I didn t think for one minute it would arrive on time as i live in N Ireland Thanks to this team it arrived with a few days to spare They dealt with everything extremely professionally Big thank you to Saskia you were brilliant I would recommend shopping here again

Excellent Customer Service

I sent an e-mail enquiry on Sunday to Aqualux and was amazed and delighted to receive a full and detailed response from one of their staff Richard at 9 38 the next morning It helpfully allows me to obtain spare parts that I wasn t sure even existed This was exemplary customer service and I heartily recommend this company to any other customers searching for replacement products for shower installations

Best customer services ever

I really could not recommend this company enough I am currently having my bathroom completed changed and there was a problem with my order Aqualux responded straight away to my phone call keeping me up to date with phone calls and emails offering help and suggestions within 24 hours Amazing Best customer services I ve ever dealt with

The service received was exceptional

The service received was exceptional very rare in today s world and reaffirms our loyalty to this brand