AI Review Summary
Based on 135 reviews
Cushion is an app that helps users recover bank fees and build credit by negotiating refunds and reporting payments to credit bureaus. Across numerous 5-star reviews, users report significant refunds, credit score improvements, and easy app usage, while 1- and 2-star reviews cite issues such as no refunds, slow results, and account problems. The app is frequently described as easy to use and effective for credit building, but some customers experienced delays or no financial benefit. Overall, feedback is strongly positive in score but mixed in outcomes.
What customers love
- Easy app navigation
- Fast credit building
- Helpful customer service
- Recovers bank fees
- Simple setup process
Common concerns
- Slow refund process
- No fees refunded
- Account access issues
- Limited bank cooperation
- Unexpected charges
Last updated 1 week ago
V
Victoria Lott
In 2019 they got me almost 175 in interest charges back In 2020 it was barely 50 Having to constantly re authorize my credentials made the process so long and I wasn t satisfied last year Unfortunately will not renew
N
NS
Haven t actually seen any money yet
I supposedly got a 300 refund in December but it never showed up in my account I m autistic and I m not going to be calling the credit union myself to see what s up We ll see if this next 30 refund comes through
A
Angelica Torres
They will take credit for every fee you get back even if they did not negotiate it
Its up in the air with them they claim they help negotiate fees but yet they took credit for money I got back on my own in my account They claim they got me back 187 50 but I got that back myself by depositing money into my account so they actually did not do a thing but have it on my account like they did I get it every situation is different and every negotiation is different but don t claim you are helping someone when you did not negotiate anything at all I got those fees back myself by making a deposit
J
Julie
I loved Cushion at first
I loved Cushion at first they got me A LOT of money back But I don t like the new fee genius thing I don t see how it s in my best interest Before I paid a one time annual fee for unlimited negotiations Now I have to pay a 39 commission on each refund I get And you want to start charging me commissions before my first year that I paid for is even over Not cool
I
Infinity Divinity
They good but it seems like they work
They good but it seems like they work on acts every 6 months so you really getting played if you paid the annual fee
L
Lorainne Simmons
No refund fees
I signed up for cushion to hopefully get some of my money back they were really helpful got me 72 bucks back but I never received the money they said they put it in my bank account and that I had to pay them a fee of 28 bucks so they could get me some some more money but the bank account I was with at the time took the money because they said my account was negative I never received the funds But overall they were really nice
T
Tristian Byrne
The new algorithm is awful
The previous algorithm was so much better than the new The new algorithm only negotiates with companies that are cooperative or highly cooperative If it s not labeled they ignore it and will not negotiate with those companies It s not effective The previous algorithm refunded 238 in fees This new algorithm 0
A
Aaron McKee
I still don t know what to think of
I still don t know what to think of this company I signed up because I had a few fees from my CUofCO bank account that they wouldn t return Months went by with Cushion claiming to be scanning my account for fees The AI apparently never found a single fee they could negotiate for I decided to give it another shot I bought the Fee Genius Fee Negotiator in June for fees in a second bank account I use The AI once again did not pick up on a fee staring it in the face I had the option of manually entering the one of the fees so I took that opportunity The AI conveniently found the fee after my manual input There s a little yellow dot near the fee information and it has not changed and no new information has been offered about it Seems like a waste of 4 99 at this point One last comment I forgot to add that every time I logged on always received an notification saying I needed to reconnect my account
T
Tom Cole
Change isn t always good
Got my money back and then some with the original program Now they charge a percentage of what they get 39 and in doing so create more fees with said fees hitting unexpectedly Prefer the original Have since unsubscribed If they bring back the OG way I may resubscribe
T
Teddy Ren
It s a pretty decent service
It s a pretty decent service I m not sure if it s necessary for me but I m sure it s good for someone My biggest dislike is my refund going back to them send them choosing to use it on bills or payments They say I can cash it out but then they are using it on stuff and it s not clear what