AI Review Summary
Based on 99 reviews
Customers consistently praise Custompetgifts for product quality, detailed replicas, and responsive customer service. Many highlight fast delivery and seamless ordering, though a subset reports shipping delays and long processing times. Memorial items receive strong emotional appreciation. Occasional quality and shipping issues are noted, but overall satisfaction remains high.
What customers love
- Excellent product quality
- Great customer service
- Detailed customization
- Quick response
Common concerns
- Expensive pricing
- Long processing times
- Product defects
- Misleading sizing
Last updated 3 days ago
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Sabrina Aguiar
I ordered the keychain of my parents dog for them for a Christmas present From the ordering to the delivery everything was superb The quality of the Keychain is great They did an amazing job capturing the essence of my parents dog 10 10 would recommend ordering from Custom Pet Gifts
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Andrew
Beautiful gift
Received a keychain as a gift and it has become a treasured piece The quality of the image was beautifully done Our boxer passed away a few weeks ago and this will be something special to have to remember him and his special bond with our son
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Laura
A few days after I lost my dog
A few days after I lost my dog I came across this company I decided to order a keychain I uploaded the photo and a week or so later I received my order in the mail I was shocked to see the keychain as the detail was spot on I m in love with this keychain because I can always carry my dog with me I highly recommend this company the quality is outstanding customer service responded fast and were helpful All around I m 100 satisfied with my order and will do business again
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Confirmed Customer
I LOVE Custom Pet Gifts
I LOVE Custom Pet Gifts I have ordered from them a number of times and have always been very pleased with my purchases I have also had experience with another company prior to me finding Custom Pet Gifts It took months before I received my order and then the finished product was very poor Seriously go with Custom Pet Gifts Great work great prices great customer service
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Therese G
The keychains I ordered for our friends
The keychains I ordered for our friends who recently lost their fur baby were absolutely perfect My friends couldn t believe it was an actual picture of their baby i will definitely be buying from you again I could not be happier with this purchase I m going to be telling all my fur baby mommas and daddy s about you
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JADE
Saw company on Instagram thought I d give them a try
I had seen others on IG order from Custom Pet Gifts so I thought I would give them a try I was super pleased with the results Processing time took a little longer than estimated about 20 total days from the time I ordered until the time it was delivered at my house - but that was to be somewhat expected with the boom in holiday orders and luckily it still got here in time for Christmas Also the keychain image itself is VERY small but for as small as it is the detail is actually pretty incredible Overall I was actually very satisfied with this company
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Bettina M Moreno
Great service
My friend s dog passed and I figured this would be the best gift A little piece of their heart on their person every day I was gifted one and I cried It s such a beautiful sentiment Custom pet customer service always keeps you updated via email on how the order is doing Greatly appreciated
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Christine M
Now My Favorite Necklace
Our beloved kitty crossed over the rainbow bridge recently we wanted to memorialize him One way was having a beautiful personalized pendant made by custompetgifts The pendant is an exact photo of our boy etched on beautiful stainless steel hanging on a sparkling stainless steel chain The customer service received during my order process was fantastic A special thank you to the genuine and caring representative Laila C I highly recommend this awesome company to any pet lover that cherishes their baby like we do
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Jessica Garcia
I just received a key chain I ordered
I just received a key chain I ordered of my dog that passed away a few weeks ago and I literally started crying It s perfect and it exceeded my expectations Thank you I will be ordering another keychain as my dad saw it and I could tell he wanted one too
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Channa Tschetter
Warms my Heart
I love the many different products you offer for pet memorials or just as gifts to others My dog Emma passed away a week ago and an ad for your page came up on my Tik Tok fyp and I knew I wanted something and can t wait to receive the products
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