AI Review Summary
Based on 99 reviews
Customers consistently praise Custompetgifts for product quality, detailed replicas, and responsive customer service. Many highlight fast delivery and seamless ordering, though a subset reports shipping delays and long processing times. Memorial items receive strong emotional appreciation. Occasional quality and shipping issues are noted, but overall satisfaction remains high.
What customers love
- Excellent product quality
- Great customer service
- Detailed customization
- Quick response
Common concerns
- Expensive pricing
- Long processing times
- Product defects
- Misleading sizing
Last updated 3 days ago
C
Chloe Bender
I ve gotten no info about my order since I placed it
S
Steve Sexton
I ordered on 11-30- 2022 and still
I ordered on 11-30- 2022 and still haven t heard anything about my order Please let me know something
A
Alison
I ordered on 11 30 and still haven t
I ordered on 11 30 and still haven t heard anything Trying to give this as a Christmas present so let me know when it will be shipped
M
Mae
Order was super late
Order was super late I ordered it on january 2 and it still has not been shipped as of january 21 I emailed one the 18th asking for an update and no response I dont even know why im giving this 2 stars
C
Chris
I ordered this product on Nov 27th
I ordered this product on Nov 27th hoping for xmas since they said a 5-10 day processing time and then 3-5 day shipping After 3 weeks the product still hadn t been processed so I tried to cancel I was told I couldn t after 24 hours and if I did there would be a 45 restocking fee I decided to wait Shipping did their part and was within the 3-5 day term finally receiving on 12 30 Upon opening very disappointed with the product It did look like the picture I sent so that was nice but it was smaller than a quarter and flimsy For the amount of money spent on a sterling silver product it definitely was not worth it I wouldn t buy from here again Unfortunately because the concept is great
R
Rob
Way overpriced and small
Way overpriced and way smaller than what you are led to believe you are getting The size is more like a charm for a bracelet Workmanship is fine but otherwise I m disappointed Will not order from this company again From the pictures they post this product is very misleading
K
Kyle Smith
Too many marketing emails before I receive or even review the product I ordered
I think it is a little ridiculous how many marketing emails are sent out to me after I place my order but before I even not only receive my order but before I even get the review email I have probably gotten 9 marketing emails since I placed my order but no communications on what I actually purchased I ordered 8 days ago and no one has reached out for me to review
A
Amaya Mackend
the peep hole is too small
the peep hole is too small none of us could see it as advertised what we could see was only a partial image which was very disappointing because it was a memorial gift which my boyfriend was VERY excited for this was a major let-down and i do not recommend this to anyone this could have been 5 and still felt like a rip off nothing close to the advertised effect
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