AI Review Summary
Based on 128 reviews
Customers report fast delivery, authentic designer products, and competitive prices, particularly on Italian and European brands. Many reviews highlight excellent customer service, reliable tracking, and secure packaging. Conversely, a significant number of negative reviews cite unresponsive or poor customer service, delayed or stuck orders in customs, and issues with returns or refunds. Some buyers mention misleading customs charges and occasional product defects or signs of use.
What customers love
- Fast delivery
- Authentic products
- Competitive prices
- Great tracking
- Secure packaging
Common concerns
- Unresponsive support
- Customs delays
- Return issues
- Misleading duties
- Product defects
Last updated 1 month ago
E
Emma Parker
DO NOT SHOP ON LINE HERE MY PARCEL IS IN CUSTOMS I STILL HAVE NOT HAD A REFUND TERRIBLE CUSTOMER SERVICE THEY IGNORE EMAILS AND THEY DONT PICK UP THE PHONE THEY DO NOT SEND THE CORRECT PAPER WORK FOR A RETURN
J
Jada j
Have yet to get my item or a follow up
Have yet to get my item or a follow up email once I place the order I only received the order confirmation email I tried emailing the customer service and the have not responded either
R
Rami
I placed an order
I placed an order When it arrived I requested a return via email - following their returns process I emailed to request an authorisation code but heard nothing back I ve since emailed them three times to no avail I want to resolve this matter with the retailer but may be forced to contact my credit card provider to request a chargeback
B
Biddy Hodgkinson
Better give this lot a miss
No response from their returns servicevery very disappointing so far
A
Adebowale Ogunlana
Worst site ever
Worst site ever No communication about delivery no updates and Customer email not working Phone not connecting Poor site
K
Kai Craig
Never received my order
Haven t received my order and it has been over 2 weeks They marked it as shipped meanwhile the tracker merely states that the shipping label has been created and no further tracking is available Disappointed as I ve tried to contact customer service a few times by email and not received anything back When I try to phone them they hang up straight away Very disappointed and unsure what to do
M
MR ROBERT BROWN
Got email offering free delivery and a
Got email offering free delivery and a 10 discount Delivery 15 and zero discount Happy with purchase but not their dealing with it emailed several times over last week and no response Ho ricevuto un e-mail che offriva la consegna gratuita e uno sconto del 10 Consegna 15 e sconto zero Soddisfatto dell acquisto ma non della loro gestione inviato via email pi volte durante la scorsa settimana e nessuna risposta
D
Daniela
my shoes are store worn and look it
my shoes are store worn and look it The bottoms are scuffed and there are black marks in the shoes of toe dirt I don t know any other way of putting it where it was tried on At least they could have been cleaned inside before shipping Really unhappy and taking it up with the company
J
JOAN DOT
Very bad experience
Being a frequent customer I asked to make a change or get a voucher just after 14 days of my last purchase I received an automatic mail making clear that the post sales service is incredibly bad Customers just matter when they buy They have lost a frequent one
C
CW
Unresponsive - where is my order
They are unresponsive I am still waiting to hear from boutique regarding order shipment I have sent several emails with no response and called every extension and no answer Not sure is this company is legit or not Will wait a few more days then contact my credit card company
Looking for Danielloboutique alternatives? We've ranked 10+ similar companies by reviews.
View All Alternatives