AI Review Summary
Based on 128 reviews
Customers report fast delivery, authentic designer products, and competitive prices, particularly on Italian and European brands. Many reviews highlight excellent customer service, reliable tracking, and secure packaging. Conversely, a significant number of negative reviews cite unresponsive or poor customer service, delayed or stuck orders in customs, and issues with returns or refunds. Some buyers mention misleading customs charges and occasional product defects or signs of use.
What customers love
- Fast delivery
- Authentic products
- Competitive prices
- Great tracking
- Secure packaging
Common concerns
- Unresponsive support
- Customs delays
- Return issues
- Misleading duties
- Product defects
Last updated 1 month ago
B
Brady Park
I ordered two of hats but box is small and flat so it was wrinkled
J
Jessie Wang
Slow response
Slow response Product damage
C
cai Xiao
I don t received my confirmation email
I don t received my confirmation email I don t even know if my purchase is successful processed
S
Scott Grover
No credit issued and no response to
No credit issued and no response to multiple inquiries Had to file a case with PayPal to obtain refund
M
Manuel ngel Garc a S nchez
The customer service is not good at all
The customer service is not good at all I wrote them several times and I didn t get any answer I had to call them in order to know about my purchase At least everythig was ok with the items in my order
D
Donovan Moore
Horrible Communication
I never recieved a confirmation email the day i ordered I was locked out of my account and i called and couldn t speak with anyone My order hasn t arrived and i went and bought another identical jacket locally just in case this one wasn t authentic Definitely not the best international experience
M
Maryna Bespianska
After I received a confirmation of my
After I received a confirmation of my order I received an email mentioning that it is out of stock But it is still advertised and available on the website Don t look good to me Very disappointed with a service
F
Faima Gilani
After I placed my order I didn t
After I placed my order I didn t receive any communication if order is being shipped or still in process No communication update email at all It s been 3 days
M
Mehtap
Number of items in stock not working
Bought a Zimmermann dress and made the payment successful via Paypal Unfortuneatly the next day I was sent an Email that the purchaised item is already sold out Sorry but an online shop should have functionalty about knowing the amount of items in stock
W
William Owen
They have not updated me on the status
They have not updated me on the status of my order I made a couple days ago even after emailing them I am scared I will not receive my expensive order because the order status still says processing after 4 days
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