AI Review Summary
Based on 128 reviews
Customers report fast delivery, authentic designer products, and competitive prices, particularly on Italian and European brands. Many reviews highlight excellent customer service, reliable tracking, and secure packaging. Conversely, a significant number of negative reviews cite unresponsive or poor customer service, delayed or stuck orders in customs, and issues with returns or refunds. Some buyers mention misleading customs charges and occasional product defects or signs of use.
What customers love
- Fast delivery
- Authentic products
- Competitive prices
- Great tracking
- Secure packaging
Common concerns
- Unresponsive support
- Customs delays
- Return issues
- Misleading duties
- Product defects
Last updated 1 month ago
A
Ana Radovic
No response from you CS The zipper is not good
R
Riyaz Alambath
Bad user experience
It was very difficult to make the payment I had to try several times to complete the payment
P
Peggy Zee
I didn t expect the jacket was just
I didn t expect the jacket was just packed in a plastic bag not sure if it is used jacket
B
Bernie Ruffin
I have attempted to contact you four
I have attempted to contact you four times and no response The customer service do not exist
S
Sophia
The expensive Max Mara cashmere coat
The expensive Max Mara cashmere coat doesn t come with any dust-proof cover or dust bag
S
Stefanie Grutman
It was very difficult to open an
It was very difficult to open an account Also I had sent an email prior to my purchase to confirm some of my questions No one has ever gotten back to me
O
Oleg Mykhaylov
Delivery was fast
Delivery was fast discount was good But T-shirt came with 2 small holes If discount was made due to this defect it should be stated in the item s description
A
Annette Cortez
The return email is not working to get
The return email is not working to get authorization I purchased a new skirt but I need to return the first one Email comes back undeliverable I will have to call today
G
GARETH jones
Delivery quick but item too big I need
Delivery quick but item too big I need to return have emailed customer service but no reply as of yet hopefully you get back to me as I d like a refund thank you
M
Maureen Raihle
I have been trying to return a dress
I have been trying to return a dress about I have sent 2 emails in 3 days with no response There is a 14 day window of exchange so a quick response is necessary based on their own requirements
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